Alec Reed
Downey
Summary
High-energy Customer Service and Hospitality Employee skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
5
5
years of professional experience
Work History
Server
BJ's Restaurant & Brewhouse
04.2022 - 05.2023
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Studio Logistics
Kline Academy of Fine Art
01.2021 - 01.2022
- Developed and implemented skill-building activities to build students' abilities.
- Earned positive feedback from parents regarding classroom instruction and student learning success.
- Developed lesson plans to teach course materials according to schedule.
- Taught art history and theory and delivered practical instruction on painting and drawing.
- Stocked classroom with art supplies.
- Communicated abstract concepts to students.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Front of House Staff Member
Pizzanista!
10.2018 - 11.2020
- Consulted with customers to resolve service and billing issues.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Greeted customers and responded to informational requests.
- Recommended, selected, located and obtained products to meet customer needs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Counted and balanced cashier drawers.
- Helped customers find store locations and complete purchases.
- Placed merchandise in bags or boxes and gave packages to customers.
- Managed cashier shifts and breaks.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Cypress High School
Cypress, CA2012
Skills
- Dining Customer Service
- Point of Sale (POS) System Operations
- Dish Preparation
- Table Setting Arrangements
- Buffet Setup and Takedown
- Menu Memorization
- High-Volume Dining
- Check Payment Processing
- Table Bussing
- Price Memorization
- Liquor, Wine and Food Service
- Effective Customer Upselling
- Food Safety Understanding
- Menu Recommendations
- Payment Processing
- Customer Relations
- Problem-Solving
- Detail-Oriented
- Customer Transactions
- Reliable and Responsible
Timeline
Server
BJ's Restaurant & Brewhouse
04.2022 - 05.2023
Studio Logistics
Kline Academy of Fine Art
01.2021 - 01.2022
Front of House Staff Member
Pizzanista!
10.2018 - 11.2020
High School Diploma -
Cypress High School