Alec Saunders
Hyattsville,MD
Summary
To continue to build and utilize my professional and educational skills.
Motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
13
13
years of professional experience
Work History
Call Center Manager
Maryland Cardiology Associates
Greenbelt , MD
10.2019 - Current
- Managed call center operations to ensure efficient patient communication.
- Oversaw staff training and development for customer service excellence.
- Coordinated scheduling and workflow to optimize call response times.
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
- Motivated and promoted team employees from within for key leadership roles.
- Filled patients prescriptions.
- Medical Records
- Assisted in hiring new personnel when needed as well as provided ongoing training and development initiatives.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Trained and supervised new employees to promote overall team productivity and consistent service.
- Oversaw daily operations of call center team, ensuring adherence to performance standards.
Event Specialist
Universal Events
Alexandria, VA
03.2019 - 10.2019
- Serving as a community outreach program ambassador for non-profit programs across the metropolitan area.
- Went above and beyond my current responsibilities on many occasions taking on managerial tasks.
- Raised over $35,000 through acquired marketing skills.
- Led team-building and new skill exercises for office personnel.
- Handled Inventory Distribution.
Sales Specialist, Certified Bra Specialist, Generalist
Victoria's Secret
11.2012 - 12.2018
- Successfully increased sales performance in local market by effectively managing a complex suite of products.
- Demonstrated good decision-making by delivering appropriate product messaging, information and resources to targeted customers to maximize revenue.
- Open and closed the daily operations of the business.
Receptionist
Quick's Swat Team and Painting LLC
10.2012 - 02.2014
- Handled all incoming and outgoing telephone calls, either with suppliers, customers, or contractors.
- Documented job orders and handled scheduling.
- Received shipments and invoices.
Education
High School Diploma -
Northwestern High School
01.2011
Some College (No Degree) - Nursing Assistant
Prince George's Community College
Upper Marlboro, MDSkills
- Ability to Work in Fast-Paced Environments
- Strong Customer Relations
- Self-Motivated
- Multi-Tasking
- Fast Learner
- Time Management
- Dependable
- Capability to Work Under Pressure
- Flexibility/Adaptability
- Outgoing Personality
- Leadership development
- Scheduling expertise
- Effective communication
Technical Experience And Certifications
- Microsoft Office (Word, PowerPoint, Excel, Outlook)
- Google Software (Documents, Spreadsheets)
- Proficient in Basic Life Support
- Cardiopulmonary Resuscitation (CPR)
- Certified Nursing Assistant, 11/01/17
- Geriatric Nursing Assistant, 12/01/17
Timeline
Call Center Manager
Maryland Cardiology Associates
10.2019 - Current
Event Specialist
Universal Events
03.2019 - 10.2019
Sales Specialist, Certified Bra Specialist, Generalist
Victoria's Secret
11.2012 - 12.2018
Receptionist
Quick's Swat Team and Painting LLC
10.2012 - 02.2014
High School Diploma -
Northwestern High School
Some College (No Degree) - Nursing Assistant
Prince George's Community College