Alec Sherman

My role

• Managed video sessions with members containing highly sensitive and confidential information.
• Reviewed documents for fraud, containing members personal information.
• Followed and exceeded strict metrics used to measure production.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Developed and updated databases to handle customer data.
• Cross-trained and provided backup support for organizational leadership.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Managed very high que times with the proficient efficiency

My Role

• Sold consultations with Lawyers for customers that were dealing with criminal or family court cases.
• Quoted clients on potential total cost for the case.
• Exceeded weekly and monthly sales goals.
• Enhanced sales by adjusting the script and information relayed to clients about how the process work for consultations.
• Trained and mentored new sales representatives.
• Attended advanced training sessions and conferences to increase product knowledge and productivity.
• Made cold calls and took inbound calls.

My Role

• Sold Mike Ferry real estate seminars to real estate agents.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Determined problem areas and resolved issues related to profitability and business objective achievement.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.