Alec Sierko
BAY CITY,MI
Summary
Dedicated customer-focused professional with 6 years of experience in providing exceptional service and resolving inquiries. Proven ability to effectively communicate, empathize, and problem-solve, resulting in high customer satisfaction and improved team performance. Skilled in using CRM software and adaptable to diverse customer needs.
Overview
11
11
years of professional experience
Work History
Member Service Specialist
Member First Mortgage
05.2020 - Current
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Respond to customer calls and emails to answer questions about existing mortgages
- Assist members with correcting account, service, and system issues by educating on required forms and technical processes.
- Assist members with website technical troubleshooting (retrieving username/password reset Initial setup)
- Delivered functionality assistance via phone and online service platforms.
- Process monthly payments using our cloud based loan origination software
- Meet customer call guidelines for service levels, handle time and productivity.
Leasing Consultant
Fox Glen Apartments And Fitness Club
09.2017 - 05.2020
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Used Yardi CRM software to keep accurate records of payments, leases, and maintenance requests
- Registered clients on database to enable tracking history and maintain updated records.
Service Agent
Avis Budget Group
06.2012 - 08.2017
- Documented problems and corrective actions to maintain records.
- Performed routine maintenance on vehicles.
- Delivered prompt service to prioritize customer needs.
- Maintained fleet of vehicles by performing daily inventory and reporting to management.
- Delivered vehicles to corporate customers in a timely manner.
Education
No Degree - Business Administration
Delta College
SaginawHigh School Diploma -
John Glen High School
Bay City, MI06.2010
Skills
- Member Relations
- Customer Engagement
- Workflow Management
- Payment Management
- Call Center Operations
- Account Management
- Microsoft Office Proficiency
- Call Documentation
- Document and Records Management
- Understanding Customer Needs
- Inbound Call Management
- CRM Software
Timeline
Member Service Specialist
Member First Mortgage
05.2020 - Current
Leasing Consultant
Fox Glen Apartments And Fitness Club
09.2017 - 05.2020
Service Agent
Avis Budget Group
06.2012 - 08.2017
No Degree - Business Administration
Delta College
High School Diploma -
John Glen High School
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