Alec Tober
Summary
Adept at maximizing profitability and enhancing customer relations, I leveraged strategic thinking and sales expertise at AT&T to significantly boost revenue. My ability to solve problems and develop personnel has consistently improved team performance and client satisfaction, showcasing my commitment to achieving and surpassing goals.
Overview
7
7
years of professional experience
Work History
Store/Sales Manager
AT&T
06.2023 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed accounts to retain existing relationships and grow share of business.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Server/Server Assistant
PF Chang's Restaurant
05.2022 - Current
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Helped reduce turnover time for tables through quick yet thorough cleaning practices that met all sanitation guidelines.
- Received consistent positive feedback from both customers and management for exceptional attention to detail and commitment to excellent service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.
- Arranged furniture and supplies to support seamless special events, buffets and banquets.
- Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
- Developed rapport with regular patrons by remembering their preferences and engaging them in friendly conversation during their visits.
- Collaborated with the management team on implementing new policies and procedures aimed at improving overall restaurant efficiency and customer satisfaction.
- Managed expo, attentively engaged with kitchen staff, confirming all orders were sent out accurately and ensuring that all ordered items were correct as well as table
Insurance Agent
Liberty National Life Insurance Company
02.2022 - 06.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Utilized CRM software to manage client relationships.
- Analyzed risk factors to recommend appropriate coverage levels.
- Calculated premiums and established payment methods for sales.
- Generated leads through cold-calling, networking and other outreach methods.
Marketing Representative
Weedman Lawn Care
01.2017 - 06.2017
- Maintained professionalism while addressing difficult questions or encounters with uninterested individuals during canvassing activities.
- Demonstrated resilience in meeting daily quotas for number of doors knocked or contacts made during long hours of work in various weather conditions.
- Optimized marketing materials usage for maximum impact during face-to-face interactions with prospective clients.
- Established credibility as a reliable source of product knowledge by staying up-to-date on industry developments and competitor offerings.
- Developed strong rapport with clients, fostering long-lasting relationships and future business opportunities.
- Improved lead generation rates by conducting thorough market research and adjusting sales tactics accordingly.
- Enabled company growth through effective lead generation, contributing to increased sales and overall revenue.
- Handled rejection professionally, maintaining enthusiasm throughout the day''s work while continuously refining sales pitches for better results.
- Contributed to team success by regularly attending meetings, offering insights on local market trends, and supporting colleagues when needed.
- Utilized persuasive skills to overcome objections, ultimately converting leads into satisfied customers.
- Used scripts or persuasive sales techniques to convince clients in purchasing lawn care services.
Education
GED -
Capital Area Michigan Works
2110 S Cedar St, Lansing, MI 48910 06.2021 - 09.2021
Skills
- Maximizing profitability
- Sales Promotions
- Advertising and marketing
- Personnel development
- Risk Management
- Decision-Making
- Problem-Solving
- Customer Relations
- Goals and performance
- Sales expertise
- Strategic thinker
- Sales Strategies
Timeline
Store/Sales Manager
AT&T
06.2023 - Current
Server/Server Assistant
PF Chang's Restaurant
05.2022 - Current
Insurance Agent
Liberty National Life Insurance Company
02.2022 - 06.2022
GED -
Capital Area Michigan Works
06.2021 - 09.2021
Marketing Representative
Weedman Lawn Care
01.2017 - 06.2017