Alec Torres

- Led team of 9 Associate Managers responsible for 100+ employees.
- Managed Flagship Roastery Operations, totaling 14.4M revenue annually.
- Upleveled leadership capability in all roles through development cadence and planning focus sessions.
- Built consistency between peer Operations Managers and Managing Director by focusing on vision planning and talent benchmarking.

• Successfully launched Starbucks' thirteenth Partner Network (ERG) as National Community Manager, driving elevated employee participation and engagement levels.
• Proficiently managed the Interfaith Network page, skillfully addressing questions and comments while delivering valuable feedback to the leadership team.
• Collaborated with MARCOM lead and National Co-Chairs to create a highly engaging monthly newsletter and welcome emails, resulting in a 5% increase in membership levels.
• Cultivated a uniform and impactful voice for platform moderation, ensuring a positive and inclusive online community experience.

• Led All Partner Sessions innovation and facilitated Staffing and Labor optimization for 30+ Store Managers across multiple locations, driving hands-on collaboration and shoulder-to-shoulder work that led to the elevation of 15 partners to leadership roles and a notable 6% increase in controllable contributions across the store portfolio.
• Orchestrated community projects in Melrose and West Hollywood alongside Store Managers, achieving a notable 30% reduction in crime rates through continuous collaboration with law enforcement agencies.
• Designed and executed tailored training programs for 10+ Store Managers and 40+ supervisors across the Los Angeles area. Focused on enhancing operational communication and de-escalation techniques, resulting in a 25% decrease in safety incidents and a 10% improvement in customer satisfaction related to store safety.
• Championed Hiring Initiatives by creating impactful presentations and partnering with senior leaders to address staffing needs for 40+ store managers. This effort culminated in a 10% staffing increase, effectively resolving staffing challenges.
• Transformed a struggling Café in Melrose into the 6th highest sales volume café at 1.2M in Los Angeles. Implemented clear communication, financial planning, and goal-setting strategies with partners, leading to a substantial 20% rise in customer traffic and a remarkable 60% surge in sales revenue.
• Collaborated cross-functionally with Store Development teams and Retail Senior Leaders, ensuring timely delivery of store opening and renovation projects worth 5 million in assets.

• Collaborated with Sr. Operations Consultation managers and project owners to support retail field leaders in enhancing the Starbucks experience, effectively communicating operational changes and insights to project owners, senior leadership, and retail partners.
• Managed digital communities across internal communication channels, including Workplace, Company News, and the Partner App for 17,000+ stores. Achieved a significant 10% increase in partner engagement and trust within a span of 6 months.
• Devised and executed a robust reported content workflow in partnership with senior leaders and the working team. Developed risk management strategies, effectively advancing the brand's messaging on internal communication platforms.
• Pioneered a uniform moderation guide format, engaging senior leaders, channel owners, and subject matter experts to provide concise messaging for anticipated partner queries prior to initiating company initiatives. Resulted in a remarkable 20% surge in partner trust and satisfaction with community management efforts.
• Initiated an educational program focused on Workplace, educating the Partner Communications Team and Subject Matter experts on effective digital communication strategies. Yielded a notable 5% increase in engagement among retail employees.
• Enhanced collaboration and efficiency by promptly flagging partner inquiries and concerns within digital platforms. This led to a 5% increase in appropriate tagging of subject matter experts, ensuring the resolution and success of initiatives such as Oleato™ and new Mission launch.
• Delivered valuable insights and data analytics on emerging trends, community needs, and the preferences of the target partner audience channels. Adapted content and messaging accordingly, while facilitating the sharing of user-generating content (UGC) assets and storytelling opportunities with the cross-functional team for the Partner App and Company News.

• Mentored and managed a team of 3+ to craft compelling editorials and stories spanning various genres. Achieved a noteworthy 10% boost in engagement and impressions as a result of the team's efforts.
• Collaborated with colleagues to conceive and execute a coherent content creation calendar for the website and social media platforms. This initiative facilitated a substantial 42% expansion in the audience base within just 4 months, bolstering audience trust.
• Authored and disseminated internal communications detailing journalism guidelines and editorial format modifications. Ensured uniformity across the magazine's content to maintain a consistent tone and style.
• Engaged in cross-functional collaboration with editorial, marketing, and executive teams to formulate impactful communication strategies. These strategies effectively conveyed and promoted the brand's overarching vision and purpose.

• Educated and mentored a team of 10+ employees on business acumen and P&L budgeting to support the growth of the first on-campus business in the school’s history
• Designed and implemented operation processes, as well as a marketing program that relied on establishing and nurturing relationships with businesses and licensees within San Diego, leading to a 35% increase in revenue for both the commission and the businesses and licensees.
• Fostered and maintained partnerships with third-party companies, generating revenue reports and building a school's partnership that has lasted for 7+ years.

• Coordinated up to 20 Social Impact events each month by efficiently managing logistics, including press, speakers, and event location, resulting in increased visibility for the Senator and their constituents.
• Drafted effective government affairs communications, calendar requests, and campaign materials that contributed to the Senator's continual re-election and success in office.
• Fostered and maintained productive relationships with private and public sector stakeholders on behalf of the Senator, resulting in a 10% increase in partnerships and support for their initiatives.
• Utilized Microsoft Excel to develop and manage spreadsheets for campaign use and business calls, ensuring active engagement with constituents, leading to a 50% increase in their presence and participation in civic engagement.