Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Alec Xu

Alec Xu

Atlanta,GA

Summary

IT Manager with 5+ years leading IT operations, cloud infrastructure, SaaS ecosystems, and compliance for a high-growth organization. Strong communicator with a heavy emphasis on attention-to-detail. Experienced in managing multi-cloud environments (AWS, GCP), and implementing security best practices. Trusted cross-functional partner and AI advocate with a track record of enabling operational efficiency and digital transformation.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Information Systems Manager

HatchWorks AI
02.2022 - Current
  • Lead global IT operations and infrastructure across cloud platforms and SaaS tools
  • Manage cloud services and infrastructure as primary administrator across both GCP and AWS environments
  • Oversee IT budgeting and forecasting to drive cost savings and efficiency
  • Oversee security and compliance (SOC 2, GDPR)and act as Trust Manager for internal systems
  • Administer Jira Service Management, onboarding/offboarding, asset lifecycle
  • Manage a small team of IT professionals, equipping and training them to ensure high performance and growth
  • Applied cybersecurity best practices to information system standards, directives and guidance for personnel, monitoring compliance across organization.
  • Develop SOPs and knowledge bases to support incident response and ensure operational continuity

Product Analyst

HatchWorks AI
01.2020 - 02.2022
  • Jira Service Management for multiple client projects and ensured SLA compliance and agile team alignment
  • Delivered technical support and documented issues to support sprint velocity and product quality
  • Managed company hosted cloud services for client applications
  • Provided client-facing reports on AWS-managed services and collaborated closely with delivery teams
  • Supported IT system administration, asset tracking, and help desk operations

Technical Operations Analyst

Priority Payment Systems
01.2018 - 01.2020
  • Operated in a 24/7/365 network operations center and maintained 99.9% datacenter uptime
  • Monitored multiple data centers to ensure recurring maintenance, steady payment processing, and transaction integrity.
  • Served as lead analyst on the team, responsible for triaging alerts, supporting infrastructure reliability, and documenting workflows for operational continuity.
  • Supported internal users with IT helpdesk support, delivered exceptional customer service and end user satisfaction

Service Desk Analyst

ApolloMD
01.2015 - 01.2018
  • Provided Tier I tech support and system provisioning
  • Migrated our incident tracking system to Jira Service Management to facilitate faster problem identification and resolution.
  • Led deployment of virtual desktops (VMware Horizon, Citrix)
  • Provided support for healthcare professionals with health portal troubleshooting
  • Inventory and equipment lifecycle management

Education

BBA - Computer Information Systems

Georgia State University, Atlanta, GA
05-2018

Skills

  • Cloud Architecture (GCP, AWS)
  • IT Service Management (Jira, Google Workspace, Slack)
  • SaaS Vendor Management
  • Security & Compliance (SOC 2, NIST)
  • Global Asset Management
  • Documentation & Automation
  • IT Strategy & Budgeting
  • AI Enablement
  • Strong Communicator

Certification

  • Google Cloud Certified Professional Architect, 2025
  • AWS Certified Cloud Practitioner, 2020
  • AWS Technical Professional Accreditation, 2020

Languages

English
Native or Bilingual
Chinese (Mandarin)
Professional Working

Timeline

Information Systems Manager - HatchWorks AI
02.2022 - Current
Product Analyst - HatchWorks AI
01.2020 - 02.2022
Technical Operations Analyst - Priority Payment Systems
01.2018 - 01.2020
Service Desk Analyst - ApolloMD
01.2015 - 01.2018
Georgia State University - BBA, Computer Information Systems

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