Alec Yates

• Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Handle customer complaints, resolved issues, and adjust policies to meet changing needs.
• Enforce rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Monitor workflow to improve employee time management and increase productivity.
• Develop and implement customer service policies to enhance satisfaction.
• Mentor newly hired employees on how to perform job duties and instruction when needed.
• Gather, organize and input information into digital database.
• Create and managed project plans, timelines and budgets.

Job duties included Delivering and collecting mail, Sorting, lifting, and pushing mail, Providing customer service, Working as a team. I became a rural carrier after being a clerk and quickly developed a positive relationship with my peers and coworkers. After seeing how both sides of the office operate i was able to step up and be the right hand man for my prior supervisor and was very dependable on overcoming difficult task. As a RCA i worked well with my coworkers and new employees and was able to train multiple new employees how to successfully perform the job. Working as a mail carrier i serviced all 3 zipcodes at our office and became very familiar with the East Valley. I worked as a RCA for about a year and made PTF before becoming a regular and servicing my own route.

Job duties included distributing and scanning incoming and outgoing mail/parcels, preparing mail for carriers, filling P.O. boxes, and assisting other employees when needed. During this temporary position i started to understand the basic knowledge of how our delivery operations function and the importance of accuracy/efficiency. I also developed a strong relationship with the clerks that i still uphold to this day working as a 204B.

Job duties included supply management, customer service, preparation, stocking, cleaning, equipment, and safety. My position here taught me the importance of working safely with equipment and safety around others. Along with being responsible for any of the products we would sell to our customers. Being structured and reliable i was in charge of the PM shift closing and preparing a proper handoff to the AM team having everything prepared.

Job duties included fulfilling customer online grocery orders, customer service, delivering orders to vehicles, maintaining quality of goods, and assisting in leading and training new coworkers. I worked in the OGP department which was a fast-paced environment where communication and attention to detail was very important. I was often left in charge of the deliveries section and making sure we were meeting precise delivery time while striving to receive positive reviews from our customers. Time management was essential in rotating the next hours deliveries and meeting standards.