Alec Zerba
Middletown,CA
Summary
Highly motivated and hardworking employee with a strong work ethic, adaptability, and exceptional interpersonal skills, dedicated to taking on new challenges. Adept at working effectively unsupervised, quickly mastering new skills, and excelling in customer service, multitasking, and time management. Committed to ensuring every customer has a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Shift Manager
The Painted Lady Tanning and Spa
Napa, CA
07.2018 - 03.2020
- Fostered positive relationships with staff, customers, and vendors.
- Ensured compliance with store policies and procedures.
- Trained new employees in customer service and cash handling.
- Resolved customer complaints and escalated issues promptly.
- Managed opening/closing duties and enforced safety standards.
- Conducted cleanliness inspections and managed cash intake.
- Supported employees during busy periods and documented key metrics.
- Efficiently identified and addressed customer needs.
Nail Technician/Licensed Esthetician
Preserve Spa Marriott Napa Valley
Napa, CA
09.2016 - 02.2020
- Conducted client consultations to assess needs and preferences.
- Provided manicures, pedicures, and nail treatments with product knowledge.
- Maintained cleanliness by sterilizing tools and work areas.
- Assisted with inventory management and restocking supplies.
- Followed safety protocols and health regulations in all services.
- Promoted additional services to enhance revenue.
- Utilized customer feedback to improve salon offerings.
- Delivered excellent customer service through friendly interactions.
- Created custom looks for special events, including updos for weddings and proms.
- Educated clients on skincare techniques and recommended treatments.
- Communicated effectively with the spa team regarding client concerns.
- Set up treatment rooms and ensured equipment sterilization.
Stylist
Great Clips Salon
Napa, CA
12.2015 - 05.2017
- Conducted personal consultations to assess clients' styling needs.
- Greeted customers, answered phones, and booked appointments.
- Shampooed, cut, colored, and styled hair per client instructions.
- Maintained a clean workstation by sanitizing tools and equipment.
- Recommended products tailored to individual client needs.
- Upsold additional services to boost sales volume.
- Contributed to team discussions on salon marketing strategies.
- Managed cash register transactions during checkout.
Personal Assistant
Hopewell Enterprises
Napa, CA
10.2014 - 09.2015
- Maintained confidential personnel files and sensitive information.
- Proofread documents for accuracy before submission to executives.
- Assisted with special projects by researching and summarizing findings.
- Developed efficient workflow processes within the department.
- Sorted and distributed daily mail throughout the office.
- Provided logistical support for video conferences and webinars.
- Ran errands to support daily tasks and allow focus on priority duties.
- Performed clerical tasks and organized office areas for productivity.
- Organized travel arrangements, including flights and accommodations.
- Assisted in preparing tax returns for individuals and businesses.
Program Support Assistant
Strategies To Empower People
Sacramento, CA
03.2013 - 07.2014
- Provided support for the organization's program activities and initiatives.
- Organized and maintained program documents, records, and reports.
- Researched, analyzed, and evaluated existing programs to identify areas of improvement.
- Coordinated with various departments to ensure successful implementation of programs.
- Performed administrative tasks such as scheduling meetings, maintaining calendars.
- Facilitated communication between staff members across multiple departments.
- Answered face-to-face, telephone, and email requests for support and program information.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
Education
Cosmetology License - Cosmetology Education
Le Melange Academy of Hair
Napa, CA10-2015
High School Diploma -
Napa High School
Napa, CA06-2008
Some College (No Degree) -
Napa Valley College
Napa, CASkills
- Motivated Collaborator
- Comprehensive Documentation
- Outstanding communication skills
- Superior attention to detail
- Creative Solutions Development
- Detail-Oriented Approach
- Cash Handling and Reconciliation
- Skilled in Digital Tools
Timeline
Shift Manager
The Painted Lady Tanning and Spa
07.2018 - 03.2020
Nail Technician/Licensed Esthetician
Preserve Spa Marriott Napa Valley
09.2016 - 02.2020
Stylist
Great Clips Salon
12.2015 - 05.2017
Personal Assistant
Hopewell Enterprises
10.2014 - 09.2015
Program Support Assistant
Strategies To Empower People
03.2013 - 07.2014
Cosmetology License - Cosmetology Education
Le Melange Academy of Hair
High School Diploma -
Napa High School
Some College (No Degree) -
Napa Valley College
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