Alec Carstens
Tinley Park,IL
Summary
Assistant Director of Campus Recreation with expertise promoting and directing robust campus-wide programming. Extensive experience creating and executing comprehensive marketing email campaigns, public relations, social media and event coordination. Successfully managed united teams to achieve aggressive goals and produce tangible results. Keen insight into digital marketing campaigns, event planning and strategic communications.
Overview
12
12
years of professional experience
Work History
Assistant Director of Campus Recreation
University Of Nebraska Medical Center
03.2017 - Current
- Awarded Chancellor's Council Silver "U" Award for Excellence in June 2020.
- Developed and directed comprehensive campus recreation programs and the corresponding recruitment campaigns.
- Identified patterns and trends in large data sets from Google Analytics and provided actionable insights.
- Devised innovative marketing plans using digital strategies, print advertising, social media and word of mouth tactics to drive customer engagement of new and returning customers.
- Managed annual operating budget in excess of $50,000.
- Developed and implemented successful marketing strategies to increase brand visibility and participant engagement.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Executive Board Member
Omaha Parliament
06.2020 - 11.2021
- Volunteered on the board for Omaha Parliament, a 501(c)(3) organization.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Served as advocate and ambassador for organization by fully engaging, identifying, and securing resources and partnerships to advance mission.
- Directed fan engagement activities including large-scale fan demonstrations, like banner creation, photography, videography, and digital media.
Event Staff Supervisor
Guckenheimer, Inc. At Omaha Performing Arts
06.2016 - 02.2017
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Performed wide range of tasks which included venue preparation, event setup, teardown, food/wait/bar service.
- Regularly conducted opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Handled simultaneous customer, team and business needs throughout course of typical shifts and numerous special events while avoiding unnecessary delays or errors.
- Trained more than 15 new employees and directed more than 100 temporary workers in correct performance of shift responsibilities and company protocol.
Customer Service Representative
24 Hour Fitness
02.2015 - 05.2016
- Responsible for assisting & directing members over 150 guests per day as well as responding to incoming inquiries from more than 50 customer calls per day.
- Supervised front desk and retail sales area and ensured proper check-in procedures were followed.
- Performed retail point of sale operations and maintained product presentation and inventory.
Waiter/Server/Event Staff Supervisor
Fabulous Fox Theatre
09.2011 - 05.2013
- Welcomed over 50 guests per day to events and provided exceptional customer service during matinees, evening performances, special events and philanthropic benefits.
- Performed all necessary tasks to ensure pre-event preparations and post-event teardown.
Education
Bachelor of Arts - Psychology, Health Sciences
Saint Louis University
St Louis, MO12.2015
Skills
- Strategic Planning
- Problem-Solving
- Program Development
- Digital Marketing
Languages
Spanish
Professional Working
Timeline
Executive Board Member
Omaha Parliament
06.2020 - 11.2021
Assistant Director of Campus Recreation
University Of Nebraska Medical Center
03.2017 - Current
Event Staff Supervisor
Guckenheimer, Inc. At Omaha Performing Arts
06.2016 - 02.2017
Customer Service Representative
24 Hour Fitness
02.2015 - 05.2016
Waiter/Server/Event Staff Supervisor
Fabulous Fox Theatre
09.2011 - 05.2013
Bachelor of Arts - Psychology, Health Sciences
Saint Louis University
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