Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Alece Brown

Greenville,NC

Summary

Accomplished professional with extensive experience in account management and staff development. Known for strong leadership and effective communication skills, contributing to a motivated team of over 850. Ready to leverage expertise to enhance client satisfaction and operational success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Account Manager

ESS
Greenville, NC
04.2022 - 07.2025
  • Conducted site visits and meetings with ESS clients in the assigned geographic area, traveling up to 50% of the time within the assigned region
  • Served as the point of contact with each client and ESS management in all matters relating to contract and account operations
  • Managed and motivated staff of 850+ substitutes and two direct reports
  • Responsible for hiring, firing, disciplinary management, and recognition duties..
  • Gave presentations to the school board of education
  • Trained, directed, and appraised staff
  • Created daily schedules to ensure proper manpower utilization
  • Developed and implemented recruiting efforts for clients, including job fairs and special hiring events
  • Provided exceptional customer service by offering solutions to issues in a professional and empathetic manner
  • Completed weekly payroll and accounting for staff
  • Assisted with the implementation of new NC school districts and troubleshooting issues that involved our computer programs.
  • Implemented processes and procedures for school-level staff to help them navigate through software and programs.

HR Tech II/ HR Director Administrative Assistant

Pitt County Schools
Greenville, NC
11.2016 - 04.2022
  • Scheduled appointments and managed the calendar and outgoing mail for the HR Director.
  • Maintained organized applicant files for easy access and review.
  • Provided public information regarding classified application procedures and status.
  • Checked applications, forwarding them to schools or departments with vacancies.
  • Completed paperwork related to employment issues and changes for classified personnel.
  • Processed onboarding paperwork for new classified employees and non-faculty coaches.
  • Coordinated departmental functions, including retirement receptions, job fairs, and workshops.

Education

Associate of Science - Business Administration

Pitt Community College
Winterville, NC
03-2012

Skills

  • Account management
  • Client relations
  • Payroll administration
  • Staff training
  • Recruiting strategies
  • Customer service
  • Effective communication
  • Team building
  • Leadership skills
  • Presentation skills
  • Schedule management
  • Customer relations
  • Client relationship building
  • Customer rapport
  • Product training
  • Prioritizing workflows
  • Team Training
  • Client rapport

Accomplishments

Co-Founder and President of Pitt Community College Circle of Sisters

September 2010-2012

Certification

Notary Public Expires 2/24/2027

References

References available upon request.

Timeline

Senior Account Manager

ESS
04.2022 - 07.2025

HR Tech II/ HR Director Administrative Assistant

Pitt County Schools
11.2016 - 04.2022

Associate of Science - Business Administration

Pitt Community College

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