Alec G Carrizales
Tacoma,WA
Summary
To obtain a position with Computer Science Corporations utilizing strong organizational skills, educational background, and experience to aid in collection of information for software systems development
Overview
15
15
years of professional experience
Work History
Supervisor Sales Store Technician
DeCA Commissary Camp Casey
- Armed Forces Overseas Republic of
- Korea, I perform full range of supervisory duties in compliance with all polices and procedures to include: directing work of employees; employee scheduling; executing performance management responsibilities; employee development and training; maintaining discipline; executing full range of EEO responsibilities; executing labor management responsibilities; avoiding prohibited personnel practices; and adhering to merit principles to promote a well developed, productive, and motivated diverse workforce that is treated fairly and equitably all the time
- I manage front-end customer service to include: proper scheduling, training of personnel, assisting patrons, colleagues, or others in a professional, timely and courteous manner in order to deliver premier customer service
- My Front End staff 32 cashiers, 5 store associates 4 tellers and 1 lead
- I provide program oversight to ensure compliance with DeCA policies and procedures for safety, security, and sanitation which includes food safety
- I manages front -end cash control and checkout processes to include: maintaining media control, managing cash cage, ensuring internal controls are in place to prevent lose, theft, and fraud
- Takes corrective actions in accordance with DeCA policies, directives and procedures
- Performance is evaluated on meeting DeCA strategic and operational goals.
Supervisory Store Associate
DeCA Commissary Langley AFB
12.2004 - 12.2008
- I perform full range of supervisory duties in compliance with all polices and procedures to include: directing work of employees; employee scheduling; executing performance management responsibilities; employee development and training; maintaining discipline; executing full range of EEO responsibilities; executing labor management responsibilities; avoiding prohibited personnel practices; and adhering to merit principles to promote a well developed, productive, and motivated diverse workforce that is treated fairly and equitably all the time
- I manage front-end customer service to include: proper scheduling, training of personnel, assisting patrons, colleagues, or others in a professional, timely and courteous manner in order to deliver premier customer service
- My Front End staff 32 cashiers, 5 store associates 4 tellers and 1 lead
- I provide program oversight to ensure compliance with DeCA policies and procedures for safety, security, and sanitation which includes food safety
- I manages front -end cash control and checkout processes to include: maintaining media control, managing cash cage, ensuring internal controls are in place to prevent lose, theft, and fraud
- Takes corrective actions in, accordance with DeCA policies, directives and procedures
- Performance is evaluated on meeting DeCA strategic and operational goals.
Commissary Support Clerk
DeCA Commissary Camp Casey, Armed
05.2000 - 04.2001
- Performs store level accounts and computer operation of duties
- Maintains TCI and POS-M an ensures that the register, reflects adjustments
- Receives and processes a variety of accounting documents to include Reports of Deposit (DD Form 707 & 715), Vender Credit Memorandum (VCMs).Generates DD
- Form 707 and 715 and reconciles against Deposit Ticket (SF215).Then forwards to the ACS for further action
- Assist in schedules, time cards, day to day activities of the checkout, cash cage and customer services
Commissary Support Clerk
DeCA Commissary Camp Howze
01.1994 - 01.1996
- Armed Forces Overseas Republic of
- Korea
- Duties, Performs store level accounts and computer operation of duties
- Maintains TCI and POS-M an ensures that the register reflects adjustments
- Receives and processes a variety of accounting documents to include Reports of Deposit (DD Form 707 & 715), Vender Credit Memorandum (VCMs).Generates DD
- Form 707 and 715 and reconciles against Deposit Ticket (SF215).Then forwards to the ACS for further action
- Other duties when required operate a cash register and checks patrons ID cards and ensures authorized entry
- Open and closes commissary store
- Sales Store Checker
- DeCA Commissary Camp Howze, Armed Forces Overseas Republic of
- Korea, As a Sales Store Checker I obtain cash drawer from head cashier, keys in personnel checker code into assign register
- Operates cash register/scanning system to record units prices, proper accounts, purchase totals, surcharge and correct change due
- Accepts cash or other negotiable instruments according to established procedures
- Corrects errors caused by incorrect item entry, insufficient funds or damaged products
- In absence of head cashier ensures that procedures, policies and directives are complied with
- Monitors supervision of cashier controls, such as maintaining an adequate change fund
- Supervises partial deposit during the day and the verification of cash received from cashiers
- Makes all necessary cash documentation
- Monitors maintenance, cleanliness and appearance of section.
Education
AA - Computer Programming
University of Maryland
AA - Heating and Air-conditioning
Central Texas College
Skills
- Customer Satisfaction
- Store Organization
- Customer Needs Assessments
- Special Orders
- Store Operations
- Monitor Security
- Service Contracts
- Security Practices
- Team Cooperation
- Ability to Lift 40 Pounds
- Operate Cash Register
- Computer Proficiency and Microsoft Office
- Positive Customer Engagement
- Meeting Sales Goals
- Merchandise Receiving and Handling
- Repair Cost Estimation
- Exceeding Customer Expectations
- Item Ticketing and Pricing
- Safety and Cleanliness Standards
- Register Opening and Closing
- Returns and Exchanges
- Energy and Physical Stamina
- Dispute Mediation
- Available Nights, Weekends and Holidays
- Engaging with Diverse Customers
- Building Customer Loyalty
- Adaptable and Flexible
- Strong Communication and Interpersonal Skills
- Purchase Packaging
- Delivery Arrangements
Timeline
Supervisory Store Associate
DeCA Commissary Langley AFB
12.2004 - 12.2008
Commissary Support Clerk
DeCA Commissary Camp Casey, Armed
05.2000 - 04.2001
Commissary Support Clerk
DeCA Commissary Camp Howze
01.1994 - 01.1996
Supervisor Sales Store Technician
DeCA Commissary Camp Casey
AA - Computer Programming
University of Maryland
AA - Heating and Air-conditioning
Central Texas College