ALECIA ALLAN
Lake Oswego
Summary
Proactive and detail-oriented professional with knowledge and experience in administrative duties and customer service. Motivated and creative which when combined these attributes take initiative and solve problems in all situations. Exceptional oral and written communication skills, with the ability to tailor delivery of information to a variety of audiences.
Overview
16
16
years of professional experience
Work History
Account Specialist (Temp)
WORK FIRST CASUALTIES
08.2022 - 11.2022
- Gathered information from potential clients to generate quotes for workers compensation
- Organized information in excel to transfer to the works database
- Data entry and other clerical work.
Scan Clerk
METASOURCE
08.2014 - 03.2020
- Scan and key a variety of invoices and images for IHC and Varex into Kofax
- Review scanned documents to ensure quality of images and scans have complete information and documentation is in the is correct before data is keyed into Kofax
- Receive mail and organize contents to prepare for scanning
- Train new employees on processes and software
- Communicate verbally and via email to management about updates with workflow and weekly progress on deadlines
- Maintaining logs to ensure deadlines are met and processes are organized and kept on track
- Attending weekly meetings with management and team members to review tasks, workload, and timelines.
Server
PROHIBITION
05.2019 - 02.2020
- Providing patrons with efficient and friendly service throughout their experience by taking and serving food and drink orders
- Resolving customer concerns to ensure an enjoyable experience
- Cash and tip out other coworkers at the end of each shift
- Complete side work as part of shift - includes cleaning, restocking, etc.
Cashier
CHEVRON
09.2013 - 08.2015
- Greet and interact with each customer while providing great customer service
- Handle all customer transactions
- Maintain till by balancing all cash and ensuring appropriate amount is available for the next cashier
- Restock shelves and keep inventory
- Maintain a clean employee and customer environment.
Server
Huka
03.2011 - 05.2013
- Provided patrons with efficient and friendly service throughout their experience by taking and serving food, drink and hookah orders.
Seasonal Sales Representative
Sundance Catalog
10.2012 - 01.2013
- Answered incoming calls for customers buying inventory from the Sundance Catalog
- Aided customers with purchase of items, taking payment information, and answering product and shipping related questions
- Adhere to quality compliance standards of Sundance Catalog.
Collections Representative
Comcast
09.2010 - 08.2012
- Handle inbound and outbound calls
- Update notations on customer accounts after each conversation
- Adhere to quality compliance standards for Comcast
- Maintain daily quota of promise to pay customers.
Cashier
VF Factory Outlet
05.2007 - 10.2008
- Organized merchandise within the store and warehouse
- Aided customers with shopping, fitting rooms and transactions
- Balanced till
- Restocked inventory.
Education
High School Diploma -
Riverton High School
06.2010
Skills
- POS Knowledge
- Time management
- Multitasking
- Computer literacy
- Account Servicing
- Decision-Making
- Attention to Detail
- Problem-solving abilities
- Reliability
- Organizational Skills
- Self Motivation
- Data Entry
- Account Administration
- Microsoft Office proficiency
- Account updating
- Billing resolutions
- Customer relationship development
- Document Management
Timeline
Account Specialist (Temp)
WORK FIRST CASUALTIES
08.2022 - 11.2022
Server
PROHIBITION
05.2019 - 02.2020
Scan Clerk
METASOURCE
08.2014 - 03.2020
Cashier
CHEVRON
09.2013 - 08.2015
Seasonal Sales Representative
Sundance Catalog
10.2012 - 01.2013
Server
Huka
03.2011 - 05.2013
Collections Representative
Comcast
09.2010 - 08.2012
Cashier
VF Factory Outlet
05.2007 - 10.2008
High School Diploma -
Riverton High School
Similar Profiles
Daren RhodesDaren Rhodes
Welding Engineer at Johnston CasualtiesWelding Engineer at Johnston Casualties
JANELLE STEPHENSONJANELLE STEPHENSON
Administrative Support at Movement To Work - Department For Work & PensionsAdministrative Support at Movement To Work - Department For Work & Pensions
Alejandro RamirezAlejandro Ramirez
Laborer Helper at Grunt Work, Cleaning Work Site, and Helping OthersLaborer Helper at Grunt Work, Cleaning Work Site, and Helping Others
Nathan PaiNathan Pai
Golf Course Caddy at Oswego Lake Country ClubGolf Course Caddy at Oswego Lake Country Club
Alexandra BrownAlexandra Brown
HUB Agent/Trainer at HighspringHUB Agent/Trainer at Highspring