Alecia Allen Young
Lithia Springs,GA
Summary
Experienced in professional customer service and leadership roles at APARC Parking. Organized, personable, and action-oriented individual with strong communication skills. Solid record of exceeding performance expectations and maintaining high-quality standards. Seeking a position as an APARC Administrator.
Overview
15
15
years of professional experience
Work History
Interim Supervisor
Marta-APARC
05.2024 - Current
- Performs all assigned duties and tasks in an efficient and timely manner
- Brief and De-brief with each staff member before and after each shift to ensure we are operating on one accord
- Ensure the APARC system is operating at 97% across the board
- Ensure the ticket and receipt levels are substantial by use of Spark
- Reset machines if required
- Vend gate and set price for customers, employee, and retiree’s
- Reset employee’s badges if need
- Monitor system for inadequacy, errors or malfunctions
- Troubleshoot any issues within the system, providing a fast and efficient response
- Follow proper protocol when there is an emergency
- Emails are checked daily and responded to in timely fashion
- Assign job duties to command center operators when administrator isn’t present
- Ensure staff members are working in an efficient safe and proper manner, addressing concerns, questions or issues
- Daily reports are sent to all Administrators, supervisors and manager
- Manager is sent an email informed with any important issues or concerns
- Phone calls are received via telephone visual monitor or telephone
- Each station is monitored close by visual monitoring system
- Ensure company’s vehicles has pre-trip inspection before use
- Visit Martas stations to ensure machines are working properly, ticket and receipt levels are adequate, machines are stocked and clean
- Inspect stations for trash and debris, abandoned, and/or vandalized vehicles
- Ensure all Ambassadors are present at designated stations when calling out on time (Safety precautions exercised here also)
- Remind staff members of learning assignments and time sheets that are due
- Convey to command center operators and Ambassadors information obtained in bi-weekly staff meetings pertaining to them
Lead Cashier/Assistant Manager
Children’s Health Care of Atlanta (CHOA) Scottish Rite
03.2012 - 04.2024
- Performs all assigned duties and tasks in an effective and efficient manner
- Work register when needed
- Ensure parking machines and booths are clean and properly stocked
- Assists in traffic control as needed
- Assists with directions and mobile assistance as needed (wheelchairs and wagons)
- Ensure all machines are working properly at the start of the day
- Sent Scottish Rite revenue reports (Daily)
- Assists with office work daily; Filing, purging, scanning, faxing, taking notes, creating fliers and files, and delivering mail to appropriate destinations
- Had the honor of training all new employees over the last 12 years
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices and safe and secure deposits.
Transportational Driver (Rehabilitation and Shuttle)
Children’s Healthcare of Atlanta (CHOA) Scottish Rite
06.2011 - 03.2012
- Ensure safety of rehabilitation patients to and from rehabilitation in a safe manner
- Ensure safety of CHOA employees and families, to and various locations surrounding Scottish Rite area, and field trips
- Assist with special needs to transport to various locations (Ronald McDonald House) etc
School Bus Driver
Douglas County School
06.2010 - 05.2011
- Ensure Children with a safe travel to and from school
Education
High School Diploma -
West Fulton High School
1890 Donald Lee Hollowell Pkwy NW Atlanta, Georgia06-1989
Skills
- Team building and Leadership
- Document management
- Time management
- Data confidentiality
- Problem- solving
Accomplishments
I've accomplished to receive exceptional performance appraiser throughout my years of employment. I've been acknowledge for my Dedication, Resilience and Hard work.
Timeline
Interim Supervisor
Marta-APARC
05.2024 - Current
Lead Cashier/Assistant Manager
Children’s Health Care of Atlanta (CHOA) Scottish Rite
03.2012 - 04.2024
Transportational Driver (Rehabilitation and Shuttle)
Children’s Healthcare of Atlanta (CHOA) Scottish Rite
06.2011 - 03.2012
School Bus Driver
Douglas County School
06.2010 - 05.2011
High School Diploma -
West Fulton High School
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