Alecia Branford
Hartford
Summary
To secure a responsible career opportunity that will fully utilize my training and skills, while making a significant contribution to the success of the organization.
Overview
21
21
years of professional experience
Work History
Night Manager
The Hilton
Hartford
09.2024 - Current
Front Office Supervisor
The Hyatt
Windsor
10.2022 - 09.2024
Front Office Supervisor/Manager
The Hilton
08.2021 - 10.2022
- Company Overview: Fort Lauderdale Beach Resort
- Fort Lauderdale Beach Resort
Front Office Supervisor/Manager
Isla Beach Resort
Marathon
07.2020 - 08.2021
Night Auditor
Isla Beach Resort
07.2019 - 07.2020
Business Education Teacher/Home room teacher
Clan Carthy High School
Kingston
08.2012 - 12.2019
- Grade 7 - 11
- Information Technology
- Grade 10 - 11
- Principles of Accounts
- Grade 10 - 11
- Electronic Document Preparation Management
- Grade 12 - 13
- Management of Business
- Grade 9
- Business Basics
Business Education Teacher/Home room Teacher
Grange Hill High School
Westmoreland
09.2011 - 12.2011
- Grade 9 - 11
- Information Technology
- Grade 10 - 11
- Principles of Accounts
Business Education Teacher/Home room Teacher
Rhodes Hall High School
Orange Bay
01.2010 - 08.2010
- Grade 9 - 11
- Information Technology
- Grade 9 - 11
- Principles of Accounts
Accounting Clerk
DOT Personnel
09.2009 - 12.2009
University of Technology Alumni Students Service
09.2006 - 12.2009
Customer Service Representative
Western Union
07.2004 - 08.2006
Education
MBA - Curriculum Planning and Development
The University of the West Indies
Kingston, 6, Jamaica W.I07.2025
B.Ed. - Business and Computer Studies
University of Technology Jamaica
Kingston, 6, Jamaica W.I.08.2009
Skills
- Customer service
- Data analysis
- Classroom management
- Effective communication
- Proficient in [software]
- Data entry
- Complaint handling
- Administrative tasks
- Multitasking proficiency
- Scheduling and calendar management
- QuickBooks proficiency
- Persuasion skills
- Inquiry response
- Reservations assistance
- Staff supervision
- Decision-making capacity
- Front desk operations
- Oral and writing communication
- Issue handling
- Staff training and development
- Guest check-in and check-out
- Exceptional customer support
References
Available upon request
Timeline
Night Manager
The Hilton
09.2024 - Current
Front Office Supervisor
The Hyatt
10.2022 - 09.2024
Front Office Supervisor/Manager
The Hilton
08.2021 - 10.2022
Front Office Supervisor/Manager
Isla Beach Resort
07.2020 - 08.2021
Night Auditor
Isla Beach Resort
07.2019 - 07.2020
Business Education Teacher/Home room teacher
Clan Carthy High School
08.2012 - 12.2019
Business Education Teacher/Home room Teacher
Grange Hill High School
09.2011 - 12.2011
Business Education Teacher/Home room Teacher
Rhodes Hall High School
01.2010 - 08.2010
Accounting Clerk
DOT Personnel
09.2009 - 12.2009
University of Technology Alumni Students Service
09.2006 - 12.2009
Customer Service Representative
Western Union
07.2004 - 08.2006
MBA - Curriculum Planning and Development
The University of the West Indies
B.Ed. - Business and Computer Studies
University of Technology Jamaica