Alecia Brooks

Provide homework assistance, academic enrichment and physical activity, using curriculum and materials provided by the program

• Create an engaging environment that fosters a sense of belonging that kids want to be in
• Support students in making positive behavior choices and take disciplinary measures when appropriate
• Answering 30 plus calls and responding to emails
• .Effectively managed time-sensitive projects delivering results within deadlines without compromising quality standards.
• Promoted a positive work environment by cultivating open communication channels within the team and addressing concerns promptly.
• Established strong relationships with stakeholders, fostering collaboration and support for program initiatives.

• Greeted customers in store, following through on requests and orders
• Ensure shop floor was maintained to a high standard and all merchandise was displayed neatly at all times
• Carried out all transactions on cash register, including cash, checks, card payments, and refunds or exchanges.

• Greet customers, schedule, remind and confirm appointments, supply office with refreshments, maintain a neat and orderly desk, answer and transfer calls.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Managed high-volume phone calls, approximately 150 calls, directing inquiries to appropriate personnel for prompt resolution.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.

• Activity assistant for Alzheimer's patients, caregiver responsibilities include showering, changing, feeding, and overseeing the patients' well-being. Clerical duties involve answering more than 35 calls daily, transferring calls, and handling fax and copy tasks. Assisted customers with payments and provided information related to location. Inserted data on patients checking in and out of the facility daily.
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

• Cleaning and kept fitting room neat and functional, return clothing to sales floor from fitting room, marked down merchandise and maintained stock room, customer service.
• Scanned and bagged merchandise for approximately 200 customers per shift.

• Front office support, greeted customers, answered and transferred calls, file, fax typing, make copies, entry level data entry, reading to preschool children.
• Time management,