Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alecia Campbell

Alecia Campbell

Tulsa,OK

Summary

Dynamic customer service professional with extensive experience at AT&T Call Center, excelling in complaint resolution and relationship building. Proven ability to enhance customer satisfaction through empathetic communication and effective problem-solving. Skilled in data entry and upselling, consistently contributing to sales growth and fostering loyalty among clients.

Knowledgeable and dedicated customer service professional with extensive experience in customer service and medical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

48
48
years of professional experience

Work History

Customer Service Representative

AT&T Call Center
08.2006 - 04.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Cross-trained and provided backup support for organizational leadership.
  • Investigated and resolved accounting, service and delivery concerns.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Created and maintained detailed database to develop promotional sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Front Desk Receptionist

St. John Hospital and Medical Center
02.1997 - 11.2006
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
  • Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided administrative support to medical staff, assisting with various clerical tasks as needed.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
  • Improved office efficiency by organizing and maintaining accurate patient files and records.
  • Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
  • Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
  • Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
  • Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
  • Assisted patients experiencing difficulties navigating online patient portal, troubleshooting issues and providing guidance as needed.
  • Completed clerical duties and tasks for clinic administration.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Prepared and processed patient referrals and transfer requests.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Processed medical insurance claims and payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Answered phone calls and messages for 3-physician Psychiatry medical facility, scheduling appointments, and handling patient inquiries.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Assisted with medical coding and billing tasks.
  • Received and routed laboratory results to correct clinical staff members.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Initiated system for tracking office supplies, leading to more efficient inventory management.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
  • Assisted in coordination of company events, contributing to successful and well-organized functions.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Enhanced security by monitoring visitor access and issuing badges according to company protocols.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Streamlined check-in processes, reducing wait times for guests.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Developed FAQ document for common visitor inquiries, streamlining information provision.
  • Improved communication flow by establishing daily briefing for front desk and administrative staff.
  • Provided basic technical support for front office equipment, minimizing downtime.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Collected office payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Tracked important information in Fax spreadsheets and ran reports or generated graphs using data.

Technician

Tulsa Regional Medical Center
12.1979 - 09.1996
  • Enhanced patient safety through diligent monitoring of vital signs and accurate documentation of medical records.
  • Supported the delivery of exceptional care for diverse populations by adapting communication styles to meet individual patient needs.
  • Contributed to the optimization of workflows within busy units while consistently prioritizing workload based on urgency level.
  • Participated in quality improvement initiatives aimed at enhancing patient outcomes and satisfaction with their healthcare experience.
  • Contributed to reduced hospital readmissions by providing thorough patient education on follow-up care and medication administration.
  • Ensured accurate data entry into electronic health records systems while maintaining confidentiality according to HIPAA regulations.
  • Maintained a safe working environment, adhering to infection control protocols and proper use of personal protective equipment.
  • Served as an advocate for patients to ensure that they received the appropriate resources and support throughout their continuum of care.
  • Provided high-quality direct patient care under the supervision of registered nurses, ensuring all needs were met promptly and professionally.
  • Demonstrated strong clinical judgment, decision-making skills, and adaptability when faced with challenging or unexpected situations during patient care activities.
  • Participated in continuous professional development opportunities to stay current on best practices in advanced patient care techniques.
  • Promoted optimal patient outcomes with timely identification and reporting of significant changes in patient conditions to nursing staff.
  • Facilitated smooth operations within the unit by assisting with supply inventory management and equipment maintenance tasks as needed.
  • Promoted a patient-centered care approach by actively listening, empathizing, and addressing concerns raised by patients or their families.
  • Facilitated seamless transitions between healthcare settings by effectively communicating with case managers and discharge planners.
  • Improved patient satisfaction by providing compassionate care and maintaining a clean, organized environment.
  • Streamlined workflow for nursing staff by efficiently performing routine tasks such as blood draws and wound dressings.
  • Assisted in the successful treatment of patients with complex medical conditions by collaborating with interdisciplinary healthcare teams.
  • Strengthened relationships among multidisciplinary team members through effective collaboration during daily rounds meetings.
  • Increased efficiency in diagnostic testing processes by accurately collecting specimens for laboratory analysis following strict protocol guidelines.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Monitored patient vital signs, lab results and other indicators of health.
  • Maintained accurate patient charts and medical records.
  • Cared for patients by providing personal assistance and ambulation.
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Utilized medical software to document and track patient progress.
  • Participated in hospital and clinic staff meetings to discuss patient care.
  • Operated and maintained medical equipment used to diagnose and treat patients.
  • Advised patients and families on health topics pertinent to care and treatment.
  • Performed diagnostic tests and reported results to healthcare providers.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
  • Instructed patients in at-home care and continued treatments.
  • Monitored patients during surgeries and identified specific response patterns.
  • Called patients post-procedure to inquire about status, recovery and questions.
  • Triaged patients in office or by phone to assess severity of conditions.
  • Assisted physicians in diagnosis and treatment of patients.
  • Educated patients and caregivers on proper ways to use breathing apparatuses at home.

Nurse Assistant

St Francis Hospital
01.1979 - 11.1979
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities.
  • Enhanced patient comfort with personalized attention, addressing individual needs, and promptly responding to call lights.
  • Improved patient satisfaction by providing compassionate and attentive care to patients of various ages and medical conditions.
  • Provided post-operative care for patients recovering from surgery by assessing pain levels, changing dressings, and assisting with mobility as needed.
  • Maintained a clean and safe environment for patients, conducting regular room checks and adhering to strict infection control protocols.
  • Demonstrated adaptability in working with diverse patient populations across various hospital units, including med-surg, telemetry, orthopedics, oncology, and pediatrics.
  • Contributed to a positive working environment by collaborating with colleagues and prioritizing teamwork within all aspects of patient care.
  • Developed strong relationships with patients and their families through empathetic communication skills that fostered trust within the caregiving team.
  • Reduced patient falls by regularly monitoring their safety and implementing fall prevention strategies as directed by the nursing staff.
  • Assisted nursing staff in delivering high-quality care by accurately recording vital signs, administering medication, and maintaining detailed patient records.
  • Educated patients and their families on disease management techniques, promoting self-care practices for optimal recovery outcomes.
  • Acted as a liaison between patients, families, and nursing staff; effectively addressed concerns and facilitated resolutions when needed.
  • Streamlined communication between interdisciplinary healthcare team members to ensure coordinated care for each patient.
  • Administered personal hygiene assistance such as bathing or dressing to promote the well-being of patients throughout their hospital stay.
  • Supported the nursing staff during critical situations by remaining calm under pressure while performing necessary tasks quickly and efficiently.
  • Collaborated with nurses to develop individualized care plans that addressed patients'' physical, emotional, and psychosocial needs.
  • Assisted with transferring immobile patients, utilizing proper body mechanics and lifting techniques to prevent injury to both the patient and healthcare staff.
  • Provided emotional support for patients experiencing anxiety or stress related to their medical conditions or hospitalization.
  • Participated in regular interdisciplinary team meetings to discuss patient care plans, advocate for patient needs, and stay informed on updates within the clinical setting.
  • Actively participated in ongoing professional development opportunities to stay current on best practices related to Patient Care Nurse Assistant responsibilities.
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
  • Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
  • Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
  • Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
  • Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
  • Recognized patient and family reactions to hospitalization, illness, procedures and staff and initiated supportive measures.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Transported patients between rooms and appointments or testing locations.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Delivered high-quality care to all surgery patients in hospital facility.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

Nursing Assistant

Wagoner Hospital
01.1978 - 01.1979
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.

Nurse Assistant

Coweta Manor Nursing Home
01.1977 - 12.1978

Education

No Degree - Customer Service

Tulsa Community College
Tulsa, OK
12-2004

Skills

  • Customer service
  • Customer support
  • Data entry
  • Customer satisfaction
  • Call center customer service
  • Written and oral communication
  • Call center operations
  • Customer inquiries
  • Complaint resolution
  • Empathy display
  • Customer correspondence
  • Quality assurance
  • Call management
  • Payment processing
  • LiveChat
  • Documentation and reporting
  • Relationship building
  • Keyboarding
  • Technical troubleshooting
  • Patience maintenance
  • Customer needs assessment
  • Service recommendations
  • Escalation management
  • Sales and upselling
  • Eligibility determination
  • Account updating
  • Database management
  • Account management
  • Database maintenance
  • CRM navigation
  • Transcription
  • Sales strategy
  • Brand promotion
  • Cloud applications
  • Positive attitude
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Reliability and punctuality
  • Clear communication
  • Team collaboration
  • Active listening
  • Decision-making
  • Negotiation techniques
  • Client relationship management
  • Workflow management
  • Product and service sales
  • Telephone etiquette
  • Emotional intelligence
  • Follow-up procedures
  • Transaction reconciliation
  • CallSelect
  • Script adherence
  • Membership renewals
  • Goal orientation
  • Customer feedback handling
  • Professional phone voice
  • Call handling
  • Sales referral coordination
  • Problem-solving skills
  • Customer communications
  • Verbal and written communication
  • Resolving issues
  • Inbound phone call management
  • Answering questions
  • Gathering information
  • Logging call information
  • Communicating with clients
  • Building rapport
  • Interpersonal skills
  • Inbound phone calls
  • Appointment scheduling
  • Quality assurance controls
  • Training experience
  • Calm disposition
  • Customer service optimization
  • Database research
  • Customer relationship management
  • Call control
  • Product knowledge
  • Technical support
  • Quality control
  • System documentation
  • Sales expertise
  • Data gathering
  • Performance improvement
  • Cash handling
  • Record preparation
  • Credit adjustments
  • Performance monitoring
  • 35 WPM
  • Brand representation
  • Product upselling
  • Sales closing

Proficient in:

Excel

PowerPoint

Word

Outlook

WordPad

Calendar

ACSR

NICE

AS400

Siebel

STMS

Facebook

Instagram

LinkedIn

Pinterest HTML

Java

  • Delivery tracking
  • Critical thinking
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Paperwork processing
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Data collection
  • Customer relationship management (CRM)
  • Prioritization
  • Staff training
  • De-escalation techniques
  • Clerical support
  • Live chat support
  • Filing
  • Dispute resolution
  • Customer education
  • Product sales
  • Product and service solutions
  • Multi-line phone talent
  • Coordination
  • Assertiveness
  • Order fulfillment
  • Recordkeeping strengths
  • Research
  • Reading comprehension
  • Spreadsheets
  • Service upselling
  • Office equipment proficiency
  • Staff education and training
  • Conflict mediation
  • Proofreading
  • Stock management
  • Service standard compliance
  • Product promotion
  • Document control
  • Shipping and logistics
  • POS systems expert
  • CRM software
  • Information security
  • Product education
  • CRM software proficiency
  • Business development
  • Training development aptitude
  • Key holder experience
  • Delivery scheduling
  • System implementation
  • Warehousing functions
  • Receiving support
  • Call triaging
  • Process optimization
  • Consultative sales
  • Report creation
  • Report preparation
  • Promotional support
  • Report generation
  • Route management
  • Warranty service

Timeline

Customer Service Representative

AT&T Call Center
08.2006 - 04.2025

Front Desk Receptionist

St. John Hospital and Medical Center
02.1997 - 11.2006

Technician

Tulsa Regional Medical Center
12.1979 - 09.1996

Nurse Assistant

St Francis Hospital
01.1979 - 11.1979

Nursing Assistant

Wagoner Hospital
01.1978 - 01.1979

Nurse Assistant

Coweta Manor Nursing Home
01.1977 - 12.1978

No Degree - Customer Service

Tulsa Community College

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