Alecia Capps
Willimantic,CT
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Dedicated to completing fast-paced work efficiently. Customer service-driven team player adept at fostering patron loyalty. Committed to contributing to team success through attention to detail and excellent organizational skills.
Overview
10
10
years of professional experience
Work History
WAITSTAFF
Tony's Pizza
Willimantic, CT
01.2022 - Current
- Experienced in every position including cooking, serving, fry station, prep cook, oven worker, delivery driver, pizza maker, grinder station and takeout counter.
- Experience with developing constructive working and interpersonal relationships with colleagues and customers
- Critical thinker and problem-solving skills.
SHIFT SUPERVISOR/BARISTA
Dunkin'
Willimantic, CT
01.2021 - 01.2022
- Perform all responsibilities of restaurant team members
- Communicate shift priorities, goals and results to restaurant team members
- Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
Line Packer
Tyson Foods
Center, TX
03.2021 - 06.2021
- Stacked finished product onto pallets for storage or distribution.
- Assembled, packed and sealed boxes for shipment.
- Handled raw poultry while practicing strict health regulations
FOOD AND BEVERAGE CREW MEMBER
Taco Bell
New London, CT
08.2020 - 12.2020
- Kept register accurate through correct billing, payment processing and cash management practices
- Prepared and expedited food orders to support waitstaff and other team members
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
PICKER
S&S Worldwide
Colchester, CT
09.2018 - 05.2019
- Proficiently managed order picking, fulfillment, inventory, and asset tracking processes
- Worked as a team in the warehouse and as a solo employee
- Completed all tasks and picks within a time deadline, followed safety precautions and maintained warehouse cleanliness.
- Verified accuracy of items picked, packed and shipped to customers.
- Received and processed customer orders for merchandise in a timely manner.
SALES ASSOCIATE/CASHIER
T.J. Maxx & HomeGoods
Middlebury, VT
11.2016 - 08.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Assisted customers with product selection, sizing and styling.
WIRELESS SALES REPRESENTATIVE
Walmart
Lisbon, CT
06.2014 - 09.2015
- Activated both contract and prepaid wireless phones for customers by inserting new SIM cards and batteries, restoring content, and establishing new payment accounts.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product, and explaining products by ratings.
Education
COLLEGE -
Community College of Vermont
05.2016
SECONDARY SCHOOL -
Plainfield High School
06.2011
Skills
- Effective Leadership
- Prioritization Skills
- Communication skills
- Microsoft Word
- Effective Problem Resolution
- Proficient Computer Skills
- Experience with Industrial Machinery
- Customer Engagement
- Workplace Safety
- Food presentation
References
References available upon request.
Timeline
WAITSTAFF
Tony's Pizza
01.2022 - Current
Line Packer
Tyson Foods
03.2021 - 06.2021
SHIFT SUPERVISOR/BARISTA
Dunkin'
01.2021 - 01.2022
FOOD AND BEVERAGE CREW MEMBER
Taco Bell
08.2020 - 12.2020
PICKER
S&S Worldwide
09.2018 - 05.2019
SALES ASSOCIATE/CASHIER
T.J. Maxx & HomeGoods
11.2016 - 08.2017
WIRELESS SALES REPRESENTATIVE
Walmart
06.2014 - 09.2015
COLLEGE -
Community College of Vermont
SECONDARY SCHOOL -
Plainfield High School