Alecia Chavous
Jonesboro,GA
Summary
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when dispatching emergency personnel and prioritizing requests, with speed and accuracy.
Overview
5
5
years of professional experience
Work History
Senior Dispatcher
Clayon County E911
Jonesboro, GA
11.2023 - Current
- Assists with overseeing shift activity, informs adjacent shifts of calls and activities affecting them, acts as the lead shift worker during the absence of the supervisor, assists with training new dispatchers, and prepares daily dispatch personnel assignments, and schedules training.
- Completes, prepares, processes, and/or files a variety of forms, legal documents, requests, reports, correspondence, and other documentation associated with the daily routine of this position.
- Communicates with supervisors, employees, other departments, the public, and other individuals as needed to coordinate work activities, review the status of work, exchange information, or resolve problems.
Dispatcher III / CTO
Clayton County E911
Jonesboro, GA
07.2021 - 11.2023
- Performs specialized work duties associated with receiving and processing requests for emergency assistance, dispatching appropriate personnel efficiently and on time, training new dispatchers, and completing administrative support tasks as required.
- Contacts various other departments to resolve problems such as street lights being out, downed street signs, roadway debris, and power outages.
Dispatcher II
Clayton County E911
Jonesboro, GA
06.2020 - 07.2021
- Performs multiple tasks simultaneously, takes appropriate action when presented with a routine call or a stressful life-or-death situation, and remains calm under all circumstances.
- Answers multiple telephone lines, assesses incoming 911 and non-emergency calls, enters emergency call data into the computer for dispatch, or transfers/connects calls to the appropriate department, extension, service, or agency.
- Maintains conversation with the caller to obtain and verify pertinent information and to comfort them until assistance arrives; makes welfare checks on abandoned 911 calls.
Communicates effectively and coherently over law enforcement, fire, rescue, and EMS radio channels; notifies others, such as ambulances, wreckers, and utilities, when services are requested or required.
Education
Bachelor of Arts - Criminology
University of West Georgia
Carrollton, GA07-2017
Skills
- CAD software proficiency
- Shift coordination
- Multitasking and organization
- Data entry
- Communication equipment operation
- Updating on-call, planned/unplanned sick logs
- Verbal and written communication with internal/external customers
Timeline
Senior Dispatcher
Clayon County E911
11.2023 - Current
Dispatcher III / CTO
Clayton County E911
07.2021 - 11.2023
Dispatcher II
Clayton County E911
06.2020 - 07.2021
Bachelor of Arts - Criminology
University of West Georgia
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