Alecia Clarke
Houston,US
Summary
Dynamic professional with over 10 years of customer service experience, complemented by certifications in Food Safety Handling, Accounting I, and Hospitality. Proven ability to deliver exceptional service in fast-paced environments while maintaining a strong focus on compliance and quality standards. Adept at fostering positive relationships with clients and colleagues, ensuring a seamless experience that enhances customer satisfaction. Committed to continuous improvement and professional development within the service industry.
Overview
11
11
years of professional experience
Work History
Courier Specialist
Independent Contractor
Houston, TX
12.2025 - Current
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Learned and adhered to safety protocols during delivery operations.
- Maintained accurate records of deliveries and pickups using tracking systems.
- Communicated effectively with customers regarding delivery status and inquiries.
Executive Assistant/ Real Estate Development
RavBahamas- Rockwell Island
The Bahamas
08.2016 - 08.2021
- Handled guest inquiries and complaints, enhancing customer satisfaction.
- Assisted in special event planning, contributing to successful outcomes.
- Coordinated property showings and open houses to enhance client engagement and satisfaction.
- Assisted in preparing marketing materials, utilizing social media platforms to increase property visibility.
- Managed scheduling and documentation for real estate transactions, ensuring accuracy and compliance.
- Provided administrative support during negotiations, facilitating clear communication between parties involved.
- Facilitated open houses, ensuring a welcoming atmosphere for potential buyers while showcasing property features effectively.
- Collaborated with maintenance teams to schedule repairs, improving response times and tenant experiences.
- Conducted property inspections, identifying issues proactively to ensure high standards of upkeep and safety.
- Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Managed high-volume inbound calls, effectively addressing customer inquiries and concerns.
Data Entry Clerk
Girls Will Be Girls
The Bahamas
08.2014 - 08.2016
- Entered and verified data with high accuracy to maintain database integrity.
- Oversaw financial transactions, maintaining accuracy in cash handling and reporting procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma -
Gateway Christian Academy
The BahamasHospitality And Tourism Management
Florida Atlantic University
Boca Raton, FL04.2020
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Time management
- Excellent driving skills
- Valid Driver's license
- Decision-making
- Attention to confidentiality
Timeline
Courier Specialist
Independent Contractor
12.2025 - Current
Executive Assistant/ Real Estate Development
RavBahamas- Rockwell Island
08.2016 - 08.2021
Data Entry Clerk
Girls Will Be Girls
08.2014 - 08.2016
High School Diploma -
Gateway Christian Academy
Hospitality And Tourism Management
Florida Atlantic University