Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alecia Crawley

Lake Stevens

Summary

Seasoned Loss Prevention Specialist and General Manager with a proven track record at Costco, adept in shrink minimization and fostering strong team collaboration. Excelled in investigative report preparation and enhancing theft detection, achieving significant merchandise recovery. Demonstrates critical thinking and excellent communication, ensuring operational excellence and stakeholder satisfaction. Dynamic, resourceful and driven Loss Prevention SPecialist with 2 years of High Protected Risk (HPR) Loss Control experience. Deep understanding of insurance contracts and loss prevention provisions. Coordinates and conducts loss control management evaluations, physical surveys and loss analysis to assist underwriters in risk evaluation. Technically competent and analytical with excellent interpersonal and communication skills. Uniquely qualified to understand client needs and deliver risk management solutions. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Seasoned Operations Manager and talented leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

17
17
years of professional experience

Work History

Loss Prevention

Costco
03.2022 - Current
  • Prepared reports and underwriters regarding property/merchandise loss features and recommendations for improvement and future needs for the company.
  • Observed video surveillance systems.
  • Worked with management to conduct investigations into suspected theft or fraud by internal personnel.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
  • Investigated and apprehended shoplifters and other potential criminals in warehouse.
  • Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Attentively monitored store and surrounding areas for signs of attempted theft by members or personnel, intervening when necessary.

General Manager

Xtadium
01.2019 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Membership

Costco
01.2021 - 04.2022


  • Investigated and resolved members inquiries and complaints quickly.
  • Optimized member support by establishing collaborative service environments through targeted operational initiatives.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered prompt service to prioritize members needs.
  • Processed refunds in accordance with company policy.

Cashier

Costco
01.2008 - 04.2022
  • Responded promptly to requests of members.
  • Helped members complete purchases, locate items, and join reward programs during E block campaigns.
  • Performed cash, card and check transactions to complete member purchases.
  • Built relationships with members to encourage repeat business.
  • Handled cash with high accuracy..
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to members.

Front End Cashier Assistant

Costco
06.2007 - 01.2008
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Approached every question or concern with calm and level-headed approach.
  • Boxed items when asked securely to minimize breakages and reduce losses.
  • Met members needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Worked as a team player to support cashiers and management needs.
  • Learned duties for various positions and provided backup when needed in multiple departments. .

Education

No Degree - M.A

Everett College
Everett
01.2010

High School Diploma -

Mariner High School
Everett
06.2004

Skills

  • Recovering Merchandise
  • Shrink Minimization
  • Internal Fraud
  • Critical Thinking
  • Law Enforcement Collaboration
  • Investigative Report Preparation
  • Theft Detection
  • Good Communication Skills
  • Footage Review

Timeline

Loss Prevention

Costco
03.2022 - Current

Membership

Costco
01.2021 - 04.2022

General Manager

Xtadium
01.2019 - Current

Cashier

Costco
01.2008 - 04.2022

Front End Cashier Assistant

Costco
06.2007 - 01.2008

No Degree - M.A

Everett College

High School Diploma -

Mariner High School
Alecia Crawley