Alecia Cuervo
Shepherd,TX
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
Spotter
WHC Energy Services
04.2020 - 01.2021
- Strengthened team performance by assisting colleagues in understanding hand signals and other communication methods essential for safe spotting practices.
- Improved overall spotting efficiency by actively participating in training sessions focused on new equipment usage guidelines and best practices for signal communication techniques.
- Reduced accidents through vigilant monitoring of the worksite, identifying potential hazards and taking corrective actions promptly.
- Increased efficiency by maintaining clear lines of communication between lifting equipment operators and ground personnel.
Customer Service Representative
Sam Houston Electric Cooperative
09.2014 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sr. Customer Service Specialist
Chase Auto Finance
01.2012 - 08.2014
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Learned to do skip tracing and all available tools to resolve account delinquency
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Bachelor's - International Business And Economincs
Sam Houston State University
Huntsville TX12-2005
Skills
- Effective teamwork
- Persistence
- Detail orientation
- Multitasking
- Problem-solving abilities
- Construction safety
- Reliability
- Decision-making skills
Languages
Spanish
Native or Bilingual
Timeline
Spotter
WHC Energy Services
04.2020 - 01.2021
Customer Service Representative
Sam Houston Electric Cooperative
09.2014 - 11.2016
Sr. Customer Service Specialist
Chase Auto Finance
01.2012 - 08.2014
Bachelor's - International Business And Economincs
Sam Houston State University
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