ALECIA DAYE
Bronx,United States
Summary
Highly motivated individual, with an excellent work ethic. Skilled professional at solving a range of daily issues with an efficient and professional attitude. Demonstrated adapting to changing demands and learning new information quickly. Skilled in training and managing personnel and providing excellent shift coverage with great customer service skills.
Overview
13
13
years of professional experience
Work History
Head Cashier
The Home Depot
05.2024 - Current
- Managed the cashier team and supervised the daily operations of the cashier area
- I have maintained a positive and professional attitude with customers and other team members
- Ensured all transactions were completed accurately and promptly
- Provided excellent customer service to ensure customer satisfaction.
Administrator
Oakwood Medical Centre
London
02.2016 - 08.2023
- Welcoming patients and visitors, answering the telephone, responding to emails, and interfacing with clients
- Schedule patient appointments and ensure the appointment schedule runs smoothly
- Registering and Deducting patients from a clinical system
- Enter patient demographics and insurance information into the system
- Verify insurance coverage
- Maintained an organized electronic and paper filing system
- Train new employees
- Performed insurance verification, pre-certification, pre-authorization, and referrals
- Maintains and keeps patient information confidential
- Maintain and ordering office supplies
- Assisting patients with completing necessary forms and documentation
- Faxing, scanning, filing, and mailing documentation.
Customer Service Representative
Ronald Joyce
05.2011 - 09.2015
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Bachelor of Business Administration in Accounting -
Monroe College
01-2024
AAT Level 3 Diploma in Accounting (QCF) Competent -
College of Haringey, Enfield, and Northeast London
06.2016
Skills
- Microsoft Word
- Excel
- Sage Line 50
- PowerPoint
- Verbal communication
- Written communication
- Interpersonal skills
- Problem-solving
- Initiative
- Meeting deadlines
- Friendly
- Approachable
- Organization
- Hardworking
- Time management
- Detail-oriented
- Payment Processing
Certification
- Safe and Sound Course
- Equality and Diversity
- Information Governance and Data Security
- Conflict Resolution
- Mental Capacity Act and Deprivation of Liberties Awareness
- Basic Life Support for Healthcare Professionals
- Fire Awareness
- Information Governance
- Infection Prevention and Control
Skills
- Proficient in Microsoft Word, Excel, Sage Line 50, and PowerPoint
- Excellent verbal and written communication & interpersonal skills
- Shows initiative and is good at solving problems.
- Target-driven able to meet deadlines.
- Friendly and approachable
- Organized and hardworking
- Excellent time management
- Detail-oriented.
Timeline
Head Cashier
The Home Depot
05.2024 - Current
Administrator
Oakwood Medical Centre
02.2016 - 08.2023
Customer Service Representative
Ronald Joyce
05.2011 - 09.2015
Bachelor of Business Administration in Accounting -
Monroe College
AAT Level 3 Diploma in Accounting (QCF) Competent -
College of Haringey, Enfield, and Northeast London