Alecia Donaldson
Crawfordville,FL
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team. Versatile Front Office Lead possessing first-rate communication skills and personable demeanor demonstrated across 10 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Enrollment Manager/Registrar
Tallahassee Classical School
Tallahassee, FL
10.2023 - Current
- Reviewed transcripts from transfer applicants prior to acceptance into the institution.
- Cultivated partnerships with community organizations that provided resources for underrepresented populations.
- Collaborated with other departments to ensure efficient operations in the enrollment process.
- Maintained accurate records of all enrolled students in the database system.
- Developed relationships with local businesses to create internship opportunities for current students.
- Implemented best practices for customer service when interacting with families during campus visits.
- Provided guidance to prospective students on admissions requirements, policies, procedures, and deadlines.
- Responded promptly to inquiries from prospective students via phone or email.
- Managed the recruitment of potential students through marketing campaigns.
- Prepared reports on enrollment trends, program performance metrics, and student feedback data.
- Coordinated with faculty members regarding course selection and scheduling.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Resolved student inquiries related to registration and enrollment issues.
Medical Office Specialists
HCA Capital Women's Health
Tallahassee, FL
06.2021 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Used ECW, One Source, STAR, Cerner, and Med Tech to schedule appointments for doctor visits and procedures.
- Called and faxed pharmacies to submit prescriptions and refills.
- Contacted patients regarding unpaid and underpaid accounts to resolve issues.
- Registered and verified patient records before triage with most up-to-date information.
Enrollment and Marketing Manager
CSUSA Schools Governors Charter Academy
Tallahassee, FL
08.2019 - 05.2020
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Created company brand messaging, collateral materials, customer events, promotional strategies and product commercialization.
- Managed workflow between staff, coordinating documents, planning and creative material distribution.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Maintained complete database of files, contacts and project materials.
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
- Increased consumer leads through development of targeted advertisements and dealer direct response program.
Family Support Worker
Healthy Families
Tallahassee, FL
03.2017 - 08.2019
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Monitored progress and documented patient health status changes to keep care team updated.
- Organized activities for birth parents and in-home support counselors.
Social Services Director
Brynwood Health & Rehab
Monticello, FL
12.2014 - 03.2017
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Referred families to shelters, legal resources and educational programs.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Worked with senior case managers to coordinate team development activities and trainings.
- Conducted community workshops to promote different programs and educate public on available services.
Education
Bachelor of Science - Social Work
Grand Canyon University
05.2023
Associate of Science - Medical Assisting
Keiser University
05.2017
Skills
- Equipment Troubleshooting and Maintenance
- Medical Recordkeeping
- Insurance Verification
- Product Development Consultations
- Resource Information
- Case Documentation
- Relationship Building
- Referral Coordination
- Problem-solving abilities
- Recordkeeping and data input
- Adaptability and Flexibility
- Program understanding and advisement
References
References available upon request.
Timeline
Enrollment Manager/Registrar
Tallahassee Classical School
10.2023 - Current
Medical Office Specialists
HCA Capital Women's Health
06.2021 - Current
Enrollment and Marketing Manager
CSUSA Schools Governors Charter Academy
08.2019 - 05.2020
Family Support Worker
Healthy Families
03.2017 - 08.2019
Social Services Director
Brynwood Health & Rehab
12.2014 - 03.2017
Bachelor of Science - Social Work
Grand Canyon University
Associate of Science - Medical Assisting
Keiser University
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