Accomplished Medical Assistant with a proven track record at DPC Sage Rd., excelling in patient care through effective communication and HIPAA compliance. Demonstrated expertise in EMR/EHR systems and phlebotomy, enhancing clinical efficiency. Achieved significant improvements in patient satisfaction and safety protocols, leveraging strong organizational and interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Medical Assistant 2
DPC Sage Rd.
06.2024 - Current
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Prepared lab specimens for diagnostic evaluation.
Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Helped improve patient outcomes by educating and advising on relevant treatments and care.
Prepare POC testing for patients such as, urinalysis, Covid, RSV and flu tests. Prepare and preform immunizations and vaccines .
Prepare patients refills and getting patients medications approved through their insurances .
Medical Assistant 2
Amaris Home Health Care
09.2023 - 05.2024
Obtained client medical history, medication information, symptoms, and allergies.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
Measured patient pulse oximetry.
Measured patient spirometry.
Medical Assistant
Duke Neurology
06.2022 - 09.2023
Prepared and completed patients prior authorizations for their infusions through their insurance provider.
Prepared and completed patient medication refills.
Performed skin biopsies with Providers and helped assist with Botox injections and small procedures .
Completed faxes for patients and request and sent out patients record request forms.
Nursing Assistant
Hillcrest Convalescent Center
07.2014 - 10.2019
Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Documented care actions by completing records and logs in medical software system.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
Identified and reported unsafe situations to maintain adherence to safety protocols.
Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
Education
Associate of Science - Medical Assistant
ECPI University
Virginia Beach, VA
12-2020
Skills
HIPAA compliance
Patient scheduling
Customer service
Medical terminology knowledge
EMR / EHR
Clinical documentation
Data entry
Phlebotomy
CPR
Immunization administration
Specimens collection and processing
Appointment setting
Certification
AMT-certification ID -2914768
BLS Certification American Heart Association (CPR/AED)