Alecia Ezell

• Delivered 100% input in policy formation and bolstered customer satisfaction ratings by managing issues and providing dedicated service
• Creatively applying problem solving skills to bring customers accounts current
• Data collection and updating account with proper coding
• Investigated and resolved customer inquiries and complaints quickly.

• Provided customer service training to ensure customer satisfaction
• Managed 100+ Retention Specialists to ensure customer loyalty and satisfaction goals were met
• Developed and implemented strategies to increase customer retention and ensure customer satisfaction.
• Mentor new retention agents on policies and procedures and monitor calls to ensure compliance
• Utilized knowledge of customer experience to create specialized plans for customer retention.
• Data collection

• Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
• Collaborated with floor supervisors to address player concerns or questions promptly, ensuring seamless gameplay experiences.
• Demonstrated flexibility in working across different game types as needed to accommodate fluctuating staffing levels or guest preferences.
• Contributed to team success by consistently meeting performance metrics such as speed, accuracy, and customer satisfaction scores.
• Maintain professional, courteous and friendly atmosphere that provides guest with pleasant customer experience.
• Learned and followed company procedures to maintain consistency and standards.

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• Ensured stability of patient's vital signs, including respiration rates, blood pressure, and temperature
• Monitored clients' overall health and well-being and noted significant changes.
• Transported individuals to events and activities, medical appointments, grocery stores, salons, and barbershops
• Established working relationships and provided physical and emotional to patients and their families
• Provided companionship and support to elderly patients by preparing meals, personal care, and engaging in recreational activities.