Alecia Ghouralal
Summerville,SC
Summary
To obtain and be part of an organization/company that provides an atmosphere of mutual growth and benefits to allow me to accomplish career goals with personal goals.
I am an individual that loves to coach and develop a team that can reach their fullest potential. I am a team player, I always listen to other ideas while ensuring company growth along with profit growth.
Meticulous individual skilled in different cooking techniques with good understanding of food safety standards. Flexible with stamina to work in fast-paced
environment.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs.
Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Culinary Line Cook
Charleston Sports Pub
01.2024 - Current
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
- Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Plated and presented all dishes to match established restaurant standards.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Checked food temperature regularly to verify proper cooking and safety.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
Culinary Chef
Leyla's Fine Cuisine
09.2020 - Current
- Enhanced customer satisfaction by creating visually appealing and delicious dishes using fresh, high-quality ingredients.
- Streamlined kitchen operations for increased efficiency and productivity by implementing innovative organizational systems.
- Improved team performance by providing ongoing mentorship, coaching, and professional development opportunities for culinary staff members.
- Elevated guest experiences with creative plating techniques that showcased the artistry of culinary preparations.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Set up and broke down kitchen for service.
- Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
General Manager
Firehouse Subs
01.2021 - 08.2023
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and implemented strategies to increase sales and profitability.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Raised company sales up by 17% in the West Ashley location when transferred from Mt. P to replace the previous General Manager that was there.
Culinary Chef
Royal American
05.2021 - 01.2022
- Enhanced customer satisfaction by creating visually appealing and delicious dishes using fresh, high-quality ingredients.
- Maintained a clean and safe working environment by adhering to strict sanitation guidelines and training kitchen staff on proper food handling techniques.
- Streamlined kitchen operations for increased efficiency and productivity by implementing innovative organizational systems.
- Achieved consistently high health inspection scores by enforcing rigorous cleanliness protocols throughout all areas of the kitchen workspace.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Maintained well-organized mise en place to keep work consistent.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Handled and stored food to eliminate illness and prevent cross-contamination.
Assitant Manager
Bath And Body Works, Limited Brands
11.2008 - 02.2010
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Monitored sales trends to adjust pricing strategies accordingly for optimal profitability.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Manager
Kirklands Home Goods
08.2007 - 01.2008
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Execute daily large shipment orders with accuracy.
- Produced schedules on a timely manner, and conducted low labor percentage while still providing daily operations and exceptional customer service.
Education
Phlebotomist - Phlebotomy
Centura College
Columbia, SCHigh School Diploma -
Joppatowne High School
Joppa05.2006
Skills
- Payroll, and scheduling
- Accounting, Financial Analyist
- Kitchen Operations
- Line Management
- Food rotation
- Food presentation
- Server Communication
- Ingredient Preparation
- Inventory Management
- Food Safety
- Portioning
- Portion Management
- Recipe Adaptation
- Meat Cutting
- Deep Fryer Operation
- Following cooking methods
- Customer Service
- Equipment Maintenance
- Cleaning and organization
- Knife Skills
- Entree Preparation
- Recipe Adherence
- Attention to Detail
- Highly motivated
- Kitchen Equipment Management
- Kitchen Organization
- Food Allergen Safety
- Time Management
- Professional Attitude
- Workload Management
- Reliable and Trustworthy
- Food safety knowledge
- Problem-Solving
- Stock Rotation
- Kitchen Station Setup
- Active listener
- Food Storage
- Head Chef Collaboration
- Kitchen Sanitation
- Food spoilage prevention
- Recipe creation
- Supply Management
Timeline
Culinary Line Cook
Charleston Sports Pub
01.2024 - Current
Culinary Chef
Royal American
05.2021 - 01.2022
General Manager
Firehouse Subs
01.2021 - 08.2023
Culinary Chef
Leyla's Fine Cuisine
09.2020 - Current
Assitant Manager
Bath And Body Works, Limited Brands
11.2008 - 02.2010
Manager
Kirklands Home Goods
08.2007 - 01.2008
Phlebotomist - Phlebotomy
Centura College
High School Diploma -
Joppatowne High School