Alecia guyton
Lithonia,GA
Summary
Dynamic professional with a proven track record at Nations Benefits, adept in customer service and problem-solving. Excelled in enhancing customer loyalty and streamlining collections, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in data entry and active listening, I bring adaptability and a collaborative spirit to exceed employer expectations.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Nations Benefits
09.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Medical Collections Specialist
Main One
04.2020 - 05.2021
- Worked closely with clinical staff to verify services rendered, enabling accurate coding and billing procedures.
- Negotiated payment plans with patients, ensuring timely payments and reducing financial strain on the practice.
- Streamlined the collections process for increased efficiency and reduced outstanding debts.
- Managed high-volume caseloads effectively while maintaining strong attention to detail and accuracy in data entry tasks related to billing adjustments or chargeoffs.
- Contributed to process improvements within the department, resulting in enhanced workflow efficiency and better overall performance metrics.
- Collaborated with insurance companies to expedite claims processing and secure timely reimbursements.
Picking
Target
09.2018 - 12.2019
- Implemented automation technologies to reduce manual labor requirements while maintaining high levels of accuracy in picking tasks.
- Utilized technology such as handheld scanners for accurate tracking of items throughout the picking process, increasing data reliability.
- Enhanced order accuracy rates through rigorous quality checks at each stage of the picking and packing process.
- Expedited order fulfillment through efficient picking, packing, and shipping of customer orders according to specifications.
Education
High School Diploma -
Pelham High School
Pelham, GA05-2003
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Team collaboration
- Customer relations
- Problem resolution
Timeline
Customer Service Representative
Nations Benefits
09.2023 - Current
Medical Collections Specialist
Main One
04.2020 - 05.2021
Picking
Target
09.2018 - 12.2019
High School Diploma -
Pelham High School