Alecia Hagen
Fargo,ND
Summary
Developed strong leadership, organizational, and customer service skills in fast-paced retail environment, seeking to transition into new field. Demonstrates expertise in team management and operational efficiency, with focus on achieving business objectives. Committed to leveraging these transferable skills to deliver results in new and dynamic role.
Overview
11
11
years of professional experience
Work History
Store Manager
Petro Serve USA
12.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed daily deposits and invoices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Developed strong relationships with vendors.
- Organized employee schedules in a timely fashion ensuring all shifts were covered.
Assistant Bookkeeper
RJ'S Tesoro
01.2024 - 12.2024
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
- Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
- Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency.
- Ensured timely payments to vendors by tracking invoices and promptly processing checks.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using Sage.
- Recorded and maintained customer statements and payments.
- Ensured monthly sales tax was done on time and accurately.
Assistant Manager
RJ'S Tesoro
02.2017 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Front End Team Member
Qdoba
04.2016 - 08.2016
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
Cashier
Kmart, Sears Holding
08.2013 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to maintain an organized, clean, and visually appealing sales floor.
- Participated in seasonal floor set updates, contributing to a fresh shopping environment for customers while maintaining brand guidelines.
- Demonstrated adaptability by cross-training in multiple departments to provide additional support when needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Participated in "cash cage" work every other weekend balancing cashier drawers and preparing daily cash drawers.
Education
Associate of Applied Science - Accounting
Minnesota State Community And Technical College
Moorhead, MN12-2023
Associate of Applied Science - Marketing & Management
Minnesota State Community And Technical College
Moorhead, Mn12-2023
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Accounts receivable
- Accurate cash handling
- Accounts payable
- Bank reconciliation
- Data inputting
- Scheduling coordination
- Positive attitude
- Reliability
Timeline
Store Manager
Petro Serve USA
12.2024 - Current
Assistant Bookkeeper
RJ'S Tesoro
01.2024 - 12.2024
Assistant Manager
RJ'S Tesoro
02.2017 - 12.2024
Front End Team Member
Qdoba
04.2016 - 08.2016
Cashier
Kmart, Sears Holding
08.2013 - 01.2016
Associate of Applied Science - Accounting
Minnesota State Community And Technical College
Associate of Applied Science - Marketing & Management
Minnesota State Community And Technical College
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