Summary
Overview
Work History
Education
Skills
Timeline
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Alecia Hamilton

North Truro,MA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in front desk service best practices and related options.

Overview

4
4
years of professional experience

Work History

Hostess

Cafe Heaven
06.2021 - 10.2023
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Server

Governor Bradford
05.2021 - 10.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with guest.

Front Desk Associate

Hilton Hotel
10.2019 - 04.2020
  • Handled high-pressure situations calmly, maintaining professionalism at all times.
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Developed strong rapport with returning guests through attentive service and personalized interactions.

Education

High School Diploma -

Black River High
JA

Broward College
FL

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Computer skill software
  • Customer service

Timeline

Hostess

Cafe Heaven
06.2021 - 10.2023

Server

Governor Bradford
05.2021 - 10.2023

Front Desk Associate

Hilton Hotel
10.2019 - 04.2020

High School Diploma -

Black River High

Broward College

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Alecia Hamilton