Alecia Hanson
Tamarac,USA
Summary
Dynamic sales professional with a proven track record at T-Mobile, excelling in customer relationship management and retention strategies. Adept at leveraging data insights to drive performance metrics and optimize processes. Recognized for fostering strong client engagement and delivering tailored technology solutions that enhance customer loyalty.
Overview
12
12
years of professional experience
Work History
Mobile Expert
T-Mobile
Sunrise, USA
04.2020 - Current
- Consistently surpassed sales targets by delivering tailored technology solutions and cultivating strong customer relationships.
- Managed inventory and ensured policy adherence for precise account data maintenance.
- Collaborated with marketing to drive territory-wide outreach initiatives.
- Resolved complex technical issues, enhancing customer retention and loyalty.
- Utilized CRM tools to monitor customer sentiment and identify service trends.
Recreation Manager
Mississippi Job Corps
Crystal Springs, USA
09.2019 - 12.2019
- Directed the strategic planning and execution of student engagement programs, demonstrating strong organizational skills.
- Managed team scheduling and training while optimizing resource allocation.
- Coordinated with multiple departments to ensure seamless program delivery and boost participation.
Sales Executive
Nestle Jamaica Limited
Kingston, Jamaica
04.2016 - 09.2018
- Acquired and maintained portfolio of B2B customer accounts to drive business development.
- Utilized data analysis to assess product category performance and recommend promotions.
- Delivered impactful product presentations during vendor onboarding processes.
- Collaborated with finance and supply chain teams to ensure product availability and accurate forecasting.
Marketing/Sales Assistant
Morgan’s Group of Companies
Kingston, Jamaica
03.2013 - 09.2015
- Collaborated with cross-functional teams to launch marketing campaigns and promotional strategies.
- Tracked campaign performance and KPIs using Excel, interpreting market data to inform strategy.
- Coordinated new product onboarding and SKU rollouts, streamlining processes for vendors.
- Implemented customer feedback loops to inform future promotional and digital initiatives.
Education
Master of Business Administration -
University of Arizona Global Campus
05.2025
Bachelor’s - Business & Computer Studies
University of Technology
01.2009
Skills
- Customer relationship management
- Client engagement
- Retention strategies
- Stakeholder engagement
- Sales support and service
- Promotion setup
- Vendor relations
- Technical issue resolution
- Data analysis and insights
- Performance metrics
- Forecasting and reporting
- Excel proficiency
- Operational excellence
- Process optimization
- Cost control strategies
- Inventory management accuracy
- Cross-functional collaboration
- Team collaboration
- Marketing and supply chain liaison
Websites
Core Competencies
Client Engagement, Retention Strategies, Stakeholder Engagement, Promotion Setup, Vendor Relations, Technical & Account Issue Resolution, Performance Metrics, Forecasting, Excel Proficiency, Data Insights, SFDC (basic knowledge), Process Optimization, SOP Development, Cost Control, Inventory Accuracy, Team Collaboration, Marketing & Supply Chain Liaison, Vendor Management
Timeline
Mobile Expert
T-Mobile
04.2020 - Current
Recreation Manager
Mississippi Job Corps
09.2019 - 12.2019
Sales Executive
Nestle Jamaica Limited
04.2016 - 09.2018
Marketing/Sales Assistant
Morgan’s Group of Companies
03.2013 - 09.2015
Master of Business Administration -
University of Arizona Global Campus
Bachelor’s - Business & Computer Studies
University of Technology