Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Interests
Timeline
Work Availability
Work Preference
Quote
Software
Portfolio
Additional Information
Server
Open To Work

Alecia Helgenberger

Moore,OK

Summary

Dynamic and dedicated server with a strong work ethic, recognized for enhancing customer satisfaction at Yamato Steak House. Proven expertise in upselling techniques and exceptional guest engagement, consistently improving dining experiences. Adept at multitasking in high-volume environments while maintaining cleanliness and adhering to food safety practices.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Organized [Job Title] with experience in [Type] restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server

Yamato Steak House
10.2024 - Current
  • Delivered exceptional customer service to enhance dining experiences and foster repeat business.
  • Managed multiple tables efficiently while ensuring timely order delivery and guest satisfaction.
  • Collaborated with kitchen staff to synchronize food preparation and meet customer requests promptly.
  • Trained new servers on restaurant protocols, menu knowledge, and customer engagement techniques.
  • Resolved guest complaints effectively, maintaining a positive atmosphere and encouraging feedback.
  • Maintained cleanliness and organization of dining area to meet health and safety standards consistently.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Contributed to inventory management by monitoring stock levels.
  • Streamlined order-taking process to minimize wait times for diners.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Processed orders and sent to kitchen employees for preparation.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Increased sales significantly by upselling higher-end products to customers.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.

Merchandise Associate, and Maintenance

HomeGoods, TJX Companies
12.2018 - 01.2023
  • Managed inventory levels and replenishment processes to optimize stock availability.
  • Assisted in merchandising strategies to enhance product visibility and customer engagement.
  • Collaborated with team members to maintain store organization and presentation standards.
  • Trained new associates on operational procedures and best practices for merchandise handling.
  • Analyzed sales trends to identify opportunities for product placement improvements.
  • Ensured compliance with safety standards during merchandise handling and storage activities.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Updated signage and price tags to reflect current sales.
  • Assisted in the training and development of new associates, fostering a positive team environment.
  • Updated pricing and signage to complete product displays and educate customers.
  • Boosted sales performance through effective merchandising strategies and visually appealing displays.
  • Maintained up-to-date knowledge of current trends and customer preferences to adjust merchandise presentation accordingly.
  • Used pallet jacks to move and position merchandise.
  • Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
  • Collaborated with store management to develop strategic plans for merchandise placement and promotion.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Organized store merchandise racks by size, style, and color.
  • Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Created visual displays to highlight new and featured products.
  • Promoted seasonal products and trends to move stock and prepare for incoming inventory.
  • Developed merchandising strategy to efficiently move overstock.
  • Scheduled regular maintenance and repair of displays for longevity.
  • Presented store update suggestions and layouts to management and stakeholders.

Food Runner

Checkers Rally's
03.2014 - 10.2018
  • Delivered food orders promptly to ensure customer satisfaction.
  • Communicated effectively with kitchen staff to confirm order accuracy.
  • Maintained cleanliness and organization of dining areas and service stations.
  • Assisted servers in managing table turnover during peak hours.
  • Learned menu items to provide accurate information to customers.
  • Supported team members by restocking supplies as needed.
  • Adapted quickly to changing priorities in a fast-paced environment.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
  • Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
  • Ensured accurate order delivery to customers, fostering positive dining atmosphere.
  • Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
  • Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
  • Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
  • Adapted to various dining settings and themes, providing versatile service to customers.
  • Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
  • Ensured compliance with health and safety regulations during food handling and delivery.
  • Maintained cleanliness and organization in dining area, contributing to inviting environment.
  • Monitored dining area to anticipate customer needs, enhancing overall dining experience.
  • Managed food presentation before delivery, ensuring all dishes met quality standards.
  • Increased customer satisfaction with quick and courteous food delivery.
  • Assisted in training new food runners, improving team efficiency and service quality.
  • Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
  • Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
  • Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
  • Implemented feedback from customers and staff to improve service delivery processes.
  • Assisted with bussing tables and cleaning up spills.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted customers with carry-out service.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Arranged tables and chairs for special occasions and events.
  • Established rapport with customers by providing friendly and attentive service.
  • Monitored dining room inventory and replenished as necessary.
  • Greeted customers and provided menus upon arrival to dining room.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Processed payments for orders and provided customers with change.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Offered product samples, answered questions and helped customers find items.

Education

GED -

Pohnpei Island Central High School
Pohnpei F.S.M
06-2010

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales techniques
  • Order accuracy
  • Supply restocking
  • Food safety practices
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Inventory management
  • Tableside etiquette
  • Task prioritization
  • Food sales and promotion
  • Guest seating
  • Table setting
  • Table setting knowledge
  • Foreign language proficiency
  • Food station setup
  • Menu presentation
  • Daily specials memorization
  • Food and beverage pairings
  • Bill computation
  • Food inspection
  • Front-of-house display creation
  • Wine service
  • Food spoilage prevention
  • Wine pairings
  • Multitasking and organization
  • Food safety
  • Upselling techniques
  • Wine pairing
  • Dining crew workflow optimization
  • Liquor, wine, and food service
  • Responsible beverage service
  • Dietary restrictions knowledge
  • Buffet setup and takedown
  • Table setting arrangements
  • Positive and professional
  • Server training
  • Dish preparation
  • Table resetting
  • Calm demeanor
  • Check payment processing
  • Dining customer service
  • Point of sale (POS) system operations
  • Positive guest interactions
  • POS operation
  • Team member support
  • Price memorization
  • Food safety oversight
  • Hostess support
  • Reliable and responsible
  • Warm and friendly
  • Adaptable and flexible
  • Multitasking
  • Reliability
  • Multitasking Abilities
  • Problem-solving
  • Cool under pressure
  • Excellent communication

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Resolved product issue through consumer testing.
  • Achieved [Result] through effectively helping with [Task].

Affiliations

  • Society of Women Engineers
  • APICS – Association for Supply Chain Management
  • Society of Human Resource Management
  • Rotary International

Certification

  • [Area of certification] Training - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
  • Licensed [Job Title] - [Timeframe]
  • [Area of expertise] License - [Timeframe]

Languages

English
Full Professional
Pohnpei
Native or Bilingual

Interests

  • Community Cleanup
  • Documenting and sharing travel experiences
  • Knitting and Crocheting
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Volunteering
  • I participate in low-impact exercises to strengthen core muscles
  • Music
  • Gym Workouts
  • I like looking at the stars and learning about constellations
  • Rock Climbing
  • Participating in local clean-up initiatives
  • I like working with my hands and fixing things
  • Gardening
  • I enjoy helping others and giving back to the community
  • Dancing
  • Baking
  • Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
  • Cooking
  • Food Tourism
  • Crafting and DIY Projects
  • Mindfulness Practices
  • Exploring various forms of art, such as [activity 1], [activity 2], and [activity 3], to nurture creativity and personal growth
  • Playing Sports
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Learning new cooking techniques and expanding my culinary skills
  • Reading
  • Camping
  • Team Sports
  • Growing herbs, vegetables, or fruits in home gardens
  • Participate in [sport 1] and [sport 2], as recreational activities to maintain physical fitness
  • I participate in various sports activities for physical activity, camaraderie, and personal growth
  • Adventure Travel
  • Volunteering at community kitchens and food-related charities
  • Embracing outdoor adventures such as [activity 1] and [activity 2]
  • Fashion and Style
  • Historical Exploration
  • Swimming
  • Kayaking
  • Passionate about balancing physical health with mental and emotional wellness
  • I enjoy cooking for friends and family gatherings
  • Genealogy
  • Volunteer Work
  • Participating in various activities, including [activity 1], [activity 2], and [activity 3]
  • Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
  • Committed to improving personal fitness through regular participation in [sport]
  • I like trying new recipes and food trends
  • Dance
  • Bread Making
  • Running
  • Personal Development and Self-Improvement
  • Fashion
  • Regularly practice mindfulness and meditation for overall wellness
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Road Trips
  • Participating in fundraising events to support local charities, schools, or community projects
  • Enjoy participating in [activity] for overall physical and mental well-being

Timeline

Server

Yamato Steak House
10.2024 - Current

Merchandise Associate, and Maintenance

HomeGoods, TJX Companies
12.2018 - 01.2023

Food Runner

Checkers Rally's
03.2014 - 10.2018

GED -

Pohnpei Island Central High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

RemoteOn-Site

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid time offPaid sick leaveTeam Building / Company Retreats4-day work week401k matchWork from home optionCompany CulturePersonal development programsStock Options / Equity / Profit Sharing

Quote

Doing my best everyday to be better than my past days.
Alecia Helgenberger

Software

Computer

Portfolio

FEATURED
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Job Search

Additional Information

I want to know more about technology.

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