ALECIA HIGHTOWER
Overland Park,KS
Summary
Passionate and hard working veteran of the United States Army who has been a stay-at-home mother and is now ready to return to the workforce.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
10
10
years of professional experience
Work History
92Y Unit Supply Specialist
United States Army
08.2003 - 12.2007
- Studied discipline and strived to better one's self
- Obtained skills on how to deal with a variety of personalities and work as a team
- Built tenacity and acquired knowledge on how to push through mental and physical barriers
- Was conditioned on how to quickly adapt to stressful situations.
Customer Care Agent
Service Response Partners
11.2012 - 10.2013
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor of Science - INTERDISCIPLINARY MUSIC STUDIES
Berklee College of Music
Boston, MA05.2019
Skills
- Shipping and receiving
- Warehouse Operations
- Customer Service
- Call center experience
- Computer Proficiency
- Fast Typing Speed
Timeline
Customer Care Agent
Service Response Partners
11.2012 - 10.2013
92Y Unit Supply Specialist
United States Army
08.2003 - 12.2007
Bachelor of Science - INTERDISCIPLINARY MUSIC STUDIES
Berklee College of Music