Alecia Hopkins
Owings Mills,MD
Summary
Organized Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations.
Overview
9
9
years of professional experience
Skills
- Transition Coordination
- Claims Assessments
- Case Evaluations
- Medicare Compliance
Work History
Clinical Administrative Coordinator
United Health Care Group
Baltimore, MD
06.2021 - Current
- Coordinated schedules with patients and facility calendar.
- Arranged transportation for patients, coordinating transit times with appointment scheduling.
- Verified and reconciled service with facility charges with insurance companies and payment providers.
- Maintained knowledge of standardized medical billing codes.
- Communicated with patients in English and providing translation services where needed.
- Drafted letters for members that missed appointments.
- Assisted patients in adhering to prescribed care models via phone and email communications.
- Managed patient scheduling and rescheduling, directing related billing issues to.
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
Community Health Worker
United Health Care Group
Baltimore, MD
12.2015 - 06.2021
- Targeted specific community groups with wellness and disease management information.
- Helped vulnerable individuals navigate complex healthcare system.
- Explained required eligibility applications to patients and helped complete applications for services.
- Worked directly with patient treatment teams and participated in care coordination procedures.
- Wrote and distributed informational materials on chronic diseases, infant mortality, substance abuse and other community health concerns.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Carried out day-day-day duties accurately and efficiently.
Rehabilitation Specialist
People Encouraging People
01.2024 - 11.2024
- Participated in ongoing professional development opportunities, staying current with best practices in the field of rehabilitation.
- Collaborated with interdisciplinary teams to ensure comprehensive treatment plans for optimal patient recovery.
- Empowered patients by teaching self-management techniques, promoting independence in daily activities.
- Implemented evidence-based interventions to maximize functional gains and minimize complications related to chronic conditions or disabilities.
- Conducted thorough assessments to determine appropriate treatment goals and interventions for each patient.
- Established strong rapport with patients and families, providing compassionate care throughout the rehabilitation process.
- Provided emotional support and encouragement, fostering a positive environment for patients during their rehabilitation journey.
- Executed and complied with policies regarding patient admission, care and records to maintain standards of excellence for patients and families.
- Educated patients and families on the importance of continued care, ensuring adherence to prescribed home exercise programs.
- Served as a patient advocate, liaising between patients and healthcare providers to ensure all needs were met during the course of treatment.
- Scheduled providers according to patient need to use resources efficiently.
Senior Social Service Coordinator
Baltimore Infants and Toddlers Program
11.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and providers.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with families through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
Education
Bachelor of Arts - English
Delaware State University
Dover, DE05.2003
Timeline
Senior Social Service Coordinator
Baltimore Infants and Toddlers Program
11.2024 - Current
Rehabilitation Specialist
People Encouraging People
01.2024 - 11.2024
Clinical Administrative Coordinator
United Health Care Group
06.2021 - Current
Community Health Worker
United Health Care Group
12.2015 - 06.2021
Bachelor of Arts - English
Delaware State University
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