Alecia Jefferson
Indianapolis,IN
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns.
Overview
6
6
years of professional experience
2000
2000
years of post-secondary education
Work History
Structured Family Caregiver
Freedom Care
Indianapolis, IN
07.2024 - Current
- Transported family members to medical appointments and other errands as needed.
- Organized medications for family members and administered them according to directions.
- Assisted family member with daily activities, such as bathing, dressing and grooming.
- Performed light housekeeping tasks such as laundry, vacuuming, dusting, and changing bed linens.
Caregiver Attendant
Cook's Home Care Assistance
Merrillville, Indiana
08.2023 - 07.2024
- Observed patient behavior, documented incidents, reported concerns promptly.
- Assisted clients with activities of daily living such as bathing, dressing and grooming.
- Administered medications in accordance with physician's orders.
- Responded quickly to emergency situations using appropriate interventions.
Communication System Operator
Franciscan Health
Hammond, IN
04.2019 - 10.2022
- Performed routine maintenance activities on operating systems, applications and utilities.
- Created detailed reports on system operation status, including any potential issues or security risks identified during monitoring activities.
- Resolved technical issues related to system operations by troubleshooting and providing solutions in a timely manner.
- Conducted regular system backups and disaster recovery operations to protect data integrity.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL 06.2023 - 07.2024
Theodore Roosevelt
Gary, InFood Preparation And Food Management
Gary Area Career Center
Gary, IN 08.1994 - 06.1996
Skills
- Emergency response
- Personal care assistance
- Communication skills
- Conflict resolution
- Time management
- Team collaboration
- Crisis intervention
- Empathetic listening
- Multi-line phone systems
- Appointment scheduling
- Phone etiquette
- Organization skills
Timeline
Structured Family Caregiver
Freedom Care
07.2024 - Current
Caregiver Attendant
Cook's Home Care Assistance
08.2023 - 07.2024
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
06.2023 - 07.2024
Communication System Operator
Franciscan Health
04.2019 - 10.2022
Food Preparation And Food Management
Gary Area Career Center
08.1994 - 06.1996
Theodore Roosevelt