Alecia Johnson
Alexander,NC
Summary
Highly skilled Patient Service Representative with experience in patient service and clinical support. Known for effective communication, attention to detail, and problem-solving abilities, contributing to improved patient experiences and streamlined operations. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
17
17
years of professional experience
Work History
Dental Assistant
Mountain Community Health Partnership
Bakersville , NC
08.2024 - Current
- Assisted dental procedures by preparing instruments and materials for patient care.
- Sterilized dental tools and equipment to maintain a safe clinical environment.
- Supported dentists during procedures by providing chairside assistance and monitoring patients.
Patient Service Representative
Mountain Community Health Partnership
Bakersville, North Carolina
11.2020 - Current
- Coordinated patient intake processes and ensured accurate documentation collection.
- Assisted patients with insurance verification and benefits inquiries promptly.
- Provided clear communication regarding services, policies, and procedures to patients.
- Maintained accurate records in electronic health systems to support clinical workflows.
- Adhered to HIPAA regulations when handling confidential patient information.
Medical Records Floater
Asheville Gastroenterology Associates
Asheville, North Carolina
10.2016 - 06.2017
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Front Desk Receptionist
First Care Medical
Spruce Pine, North Carolina
02.2016 - 10.2016
- Greeted patients and visitors warmly upon arrival.
- Managed appointment scheduling using electronic health record systems.
- Answered phone calls and addressed inquiries efficiently.
- Coordinated communication between medical staff and patients effectively.
Hygiene Coordinator
Dr. Taylor Townsend
Spruce Pine, North Carolina
08.2014 - 10.2016
- Managed dental records and entered information into system, keeping important patient information on file.
- Scheduled patient appointments and managed follow-up care.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Kept track of treatment information in patient records.
Medical Records Specialist
Blue Ridge Regional Hospital
Spruce Pine, North Carolina
02.2009 - 08.2014
- Maintained patient confidentiality while managing sensitive medical records.
- Organized and indexed medical documents for efficient retrieval.
- Processed requests for medical records from patients and authorized entities.
- Trained new staff on medical record management procedures and software use.
- Collected, filed, scanned, and retrieved confidential patient information.
- Reviewed medical records to ensure accuracy and completeness.
- Assisted with chart preparation for upcoming appointments or surgeries.
- Analyzed data for trends in healthcare utilization and costs.
Education
Dental Radiology Certificate - Dental
Rowan Cabarrus Community College
Salisbury, NC03-2024
High School Diploma -
Mitchell High School
Bakersville, NC05-2007
Certificate - Early Childhood Education
Mayland Community College
Avery County NCSkills
- Electronic health records
- Dental radiography
- Insurance verification
- Effective communication
- Patient education
- Problem solving
- Attention to detail
- Customer service
- Compliance awareness
Timeline
Dental Assistant
Mountain Community Health Partnership
08.2024 - Current
Patient Service Representative
Mountain Community Health Partnership
11.2020 - Current
Medical Records Floater
Asheville Gastroenterology Associates
10.2016 - 06.2017
Front Desk Receptionist
First Care Medical
02.2016 - 10.2016
Hygiene Coordinator
Dr. Taylor Townsend
08.2014 - 10.2016
Medical Records Specialist
Blue Ridge Regional Hospital
02.2009 - 08.2014
Dental Radiology Certificate - Dental
Rowan Cabarrus Community College
High School Diploma -
Mitchell High School
Certificate - Early Childhood Education
Mayland Community College