Alecia Kadera
HENDERSON,NV
Summary
Adaptable professional with 20 plus years of adept communication skills, customer orientated experience and inventory management. Seeking the opportunity to continue to enhance my skills in a rich positive work environment and make a lasting impact on those around me. Throughout the entirety of my working career I have cultivated my ability to adapt to a multitude of environments and situations. This has allow me to develop out of the box and critical thinking. Which in turn has continued to improve my ability to communicate on a professional level. My unwavering work ethic has opened many doors and in hopes, will continue to do so.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Boss Security Screens
LAS VEGAS, United States
07.2022 - 10.2022
- Scheduled appointments for installers with regard to installations, service calls, final measures.
- Scheduled appointments for clients for in homes estimates for the product being sold
- Followed up with the production factories as to the status of client's orders and status of product shipments
- Handled client correspondence and tracked records to foster office efficiency.
Inventory Specialist
Lasvegastickets.com
Las Vegas, NV
03.2014 - 10.2021
- Inventory management of tickets in the Point of Sale
- Purchasing and selling of inventory
- Daily data entry in excel, google sheets and price updating in point of sale
- Familiar with VoIP systems, Microsoft word, excel and several point-of-sale systems over the years.
- Answering calls and assisting customers with their ticket purchases
Customer Service Representative
Vale Resorts Call Center
Broomfield, CO
12.2013 - 02.2014
- Handled high volume in-bound calls
- Assisted guests with a number of inquiries relating to skiing, resort details, season passes and booking reservations
- Encouraged and empowered to be problem solvers .
Call Center Representative
MGM Resorts Intl
Las Vegas, NV
03.2007 - 10.2013
- High volume of in-bound calls
- Assisted guests with general city inquiries and anticipated the guest needs based on the call
- Booked reservations for shows, rooms, and restaurants for all of MGM Resort properties
- Handled details relating to the players club and the online game, MyVegas
- Upselling and r
- During any calls where a guest had an issue, recommend solutions
Education
Diploma -
Silverado High School
Las Vegas, NVSkills
- Multi-Line Telephone Systems
- Office Equipment Operation
- Supply Inventory Control
- Research and Analytical Skills
- Strong Organizational Skills
- Ease with Computers and Technology
- Confidentiality and Data Protection
- Appointment Coordination
- Spreadsheet Management
- CRM Software
- Data Entry Documentation
- 10-Key Proficiency
- Skilled in Microsoft Office
- Office Supplies and Inventory
- Excel Spreadsheets
Timeline
Administrative Assistant
Boss Security Screens
07.2022 - 10.2022
Inventory Specialist
Lasvegastickets.com
03.2014 - 10.2021
Customer Service Representative
Vale Resorts Call Center
12.2013 - 02.2014
Call Center Representative
MGM Resorts Intl
03.2007 - 10.2013
Diploma -
Silverado High School
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