ALECIA LEWIS
Birmingham,Alabama
Summary
Serviced-focused General Manager with over 20+ years of management experience. dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
28
28
years of professional experience
Work History
General Manager
Olive Garden
10.2014 - Current
- Ensured adherence to HACCP and food safety guidelines
- Increased overall company efficiency by streamlining operations and implementing innovative
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Enforced comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Championed continuous improvement initiatives that enhanced operational performance across all departments
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on industry practices, and company procedures.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Collaborated with cross-functional teams to develop innovative solutions.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Recruiting, Training an onboarding orientation for new hires.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and walk-outs.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
General Manager
Hyatt Place
10.2009 - 10.2014
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Outside Sales Representative
ADT, Security Co.
09.2011 - 09.2012
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
District Manager
Ross Dress For Less
01.2006 - 03.2011
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Supervised five locations to enforce high-quality standards of operation.
- Coordinated with other district managers to actualize performance improvement strategies.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Store Executive/DMIT
Kohl’s Department Store
09.2004 - 01.2006
- Providing leadership and growth for Operations Manager, Merchandising Managers, Area Supervisors Solved problems that affected the store’s service, efficiency and productivity
- Conducting orientation, training, coaching, managing and evaluating all employees in execution of daily tasks of maximizing customer service.
- Enhanced overall store efficiency by optimizing inventory management and updating product displays.
Office Manager/Nephrology
UAHSF
09.2003 - 09.2004
- Handle all requisitions for Doctors and office personnel Submitted and researched Grants and work-ups of the grants needed to fund the Nephrology Department Work very closely with Division Director of Nephrology with scheduling of patients and billing issues Conducting orientation, training, coaching, managing and evaluating all employees in execution of daily tasks of maximizing customer service.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
DISTRICT MANAGER
Marshall’s Clothing
01.1999 - 08.2003
- Facilitated the openings of 15 new stores, managed hiring processes and training for all new associates and managers to ensure a successful opening while also leading and hiring over 100 associates to open new store Conducted orientation, trained, coached and managed all employees in execution of daily tasks of maximizing sales
- Coordinated sales promotion activities and pricing of merchandise
- Reviewed operational reports and records to ensure adherence to Company policies and procedures, monitored store profitability, and managed payroll budgets
- Reviewed paperwork pertaining to receiving, transfers, debits/damages, returns-to-vendor (RTV’s), and charge-backs to headquarters in order to ensure accuracy of inventory
- Ensured that proper channels of communication existed between the store
- Ensured that adequate security existed and that physical facilities complied with safety codes and ordinances
- Provided and inspired outstanding service to our customer
STORE MANAGER
Parisian’s
01.1997 - 01.1999
- Communicated with buyers about the apparel needs in different departments
- Produced strategic schedule for sales associates according to the needs of the business
- Assisted with advertising layouts to make sure they adhered to company standards
- Conducted orientation, trained, coached, managed and evaluated all employees in execution of daily tasks of maximizing sale
OPERATIONS MANAGER
Goody’s Family Clothing
01.1996 - 01.1997
- Reviewed operational reports and records to ensure adherence to Company policies and procedures managed payroll budgets
- Performed all of the hiring for sales and operations
- Oversaw compliance of 90 employees and Assistant Merchandising Managers with established Company policies and standards
- Conducted all Loss and Prevention interviews.
Education
Bachelor Of Business Science - Business Management
Troy State University
Troy, AL01.1988
Skills
- Staff Supervision
- Loss Prevention
- Branding
- Supply Chain Management
- Customer Retention
- Microsoft Office
Continuing Education
- Completed Parisian’s Store Management Training Program (1998 – 1999)
- Completed Marshall’s strategic DM Management Training Program (1999 – 2000)
Timeline
General Manager
Olive Garden
10.2014 - Current
Outside Sales Representative
ADT, Security Co.
09.2011 - 09.2012
General Manager
Hyatt Place
10.2009 - 10.2014
District Manager
Ross Dress For Less
01.2006 - 03.2011
Store Executive/DMIT
Kohl’s Department Store
09.2004 - 01.2006
Office Manager/Nephrology
UAHSF
09.2003 - 09.2004
DISTRICT MANAGER
Marshall’s Clothing
01.1999 - 08.2003
STORE MANAGER
Parisian’s
01.1997 - 01.1999
OPERATIONS MANAGER
Goody’s Family Clothing
01.1996 - 01.1997
Bachelor Of Business Science - Business Management
Troy State University