Alecia Maxwell
Reno,NV.
Summary
To apply my interpersonal and analytical skills with a quality company, where my commitment is rivaled only by my enthusiasm for excellence. Organized [Job Title] versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives. Highly organized and detail-oriented [Job Title] with more than [Number] years experience supplying thorough, organized administrative support to [Number] senior executives. Organized [Job Title] versed in coordinating management meetings, high-level conference calls, special events and travel arrangements for top executives.
Overview
21
21
years of professional experience
Work History
Work in Progress Clerk
Charter Communications
Reno, NV
07.2011 - 06.2014
- Audited technician work orders for accurate payment processing.
- Provided phone support to field technicians with work orders.
- Researched and resolved work order discrepancies.
- Managed office supplies, vendors, organization and upkeep.
Customer Service Representative
Charter Communications
Reno, NV
07.2009 - 07.2011
- Created customer service orders.
- Handled billing inquiries and product resolutions.
- Maintained customer enthusiasm and service needs.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Administrative Assistant
Peppermill Casino
Reno, NV
10.2005 - 06.2008
- Maintained office effectiveness.
- Scheduled and assisted with Gaming training classes.
- Reviewed Nevada Gaming Commission Reports for accuracy.
Lead -Package Handler/Auditor
UPS
Reno, NV
08.1998 - 08.2004
- Audited packages for air hazardous materials.
- Monitored data for international shipping and tracking.
- Loaded airplanes with cargo for overnight delivery.
- Opened and properly distributed incoming mail.
Customer Service Lead Agent-Supervisor
Reno Air Airlines
Reno, NV
12.1993 - 08.1999
- Maintained office structure.
- Solved customer inquiries and discrepancies.
- Completed and closed flight manifests.
- Directed guests and routed deliveries and courier services.
- Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Education
Associate - General Studies
Truckee Meadows Community College
May 2005
Skills
- Excellent communication skills
- Professional phone etiquette
- Articulate and well-spoken
- Database management
- Customer service-oriented
Timeline
Work in Progress Clerk
Charter Communications
07.2011 - 06.2014
Customer Service Representative
Charter Communications
07.2009 - 07.2011
Administrative Assistant
Peppermill Casino
10.2005 - 06.2008
Lead -Package Handler/Auditor
UPS
08.1998 - 08.2004
Customer Service Lead Agent-Supervisor
Reno Air Airlines
12.1993 - 08.1999
Associate - General Studies
Truckee Meadows Community College
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