Alecia Moore
Dallas,TX
Summary
Personable and dedicated Account Manager bringing 10+ years of dynamic and diverse management experience. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
8
8
years of professional experience
Work History
Customer Success Manager
SocialLadder
Philadelphia, PA
06.2022 - Current
- Established key performance indicators for measuring the success of client relationships.
- Negotiated contracts with clients to maximize profitability.
- Provided customer onboarding and training to ensure successful product adoption.
- Met with clients to ascertain needs and develop plans that address current and long-term goals.
- Resolved escalated customer complaints in a timely manner.
- Collaborated with cross-functional teams to develop strategies for driving customer success.
Customer Success Manager
Team USA Credit Repair
St. Petersburg, FL
04.2023 - 11.2023
- Oversaw key customer relationships to close strategic opportunities.
- Conducted regular check-ins with clients to ensure their needs were met.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process-driven activities.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Coached team members on best practices for delivering exceptional customer experiences
Shop Leader, Retail Events Lead
Outdoor Voices
12.2018 - 04.2022
- Opened a new location in Dallas (12/2018) and doubled LY revenue within one year by building brand awareness and increasing customer acquisition by over 40%
- Relocated and opened a new location in Denver (12/2021)
- Hired and trained an entirely new team, worked alongside our marketing and operations partners to ensure a successful opening, and build brand awareness in a new market
- Exceed sales plans by maintaining a high level of customer service by developing and executing continuous team training
- Cultivated store staff by identifying personal and professional opportunities to help each team member reach their goals
Studio Manager
Flywheel Sports
02.2018 - 12.2018
- Managed all aspects of operations, hiring, continuing education and scheduling
- Collaborated with other health focused companies to consistently build brand awareness and provide unique events to our clients
- Focused on engaging all guests to actively sell memberships, class packages, and product offerings.
Market Manager
7 For All Mankind/ Splendid
10.2015 - 02.2018
- Managed and assumed overall responsibility for the success of my two retail locations
- Communicated with both management teams to ensure we're all working towards one common goal of exceeding LY numbers and daily sales plans
- Managed all aspects of operations, LP, visuals, hiring and development for all locations.
Education
Fashion Merchandising -
University of Alabama
Skills
- Project Management
- Customer Training
- Revenue Generation
- Data Analytics
- Customer Service
- Relationship Building and Management
- Client Relations
- Strategic Communications
Timeline
Customer Success Manager
Team USA Credit Repair
04.2023 - 11.2023
Customer Success Manager
SocialLadder
06.2022 - Current
Shop Leader, Retail Events Lead
Outdoor Voices
12.2018 - 04.2022
Studio Manager
Flywheel Sports
02.2018 - 12.2018
Market Manager
7 For All Mankind/ Splendid
10.2015 - 02.2018
Fashion Merchandising -
University of Alabama