Alecia Nelson
Scottsdale,AZ
Summary
Overall through my experience, I have learned and perfected hospitality through unwavering service and sales. With 5 years of high ticket experience under my belt, I am confident in my ability to provide an increase in productivity through any job I put my foot towards. I am eager to learn and pursue the next step of my career!
Overview
7
7
years of professional experience
Work History
Hospitality Professional ~ Bottle Service & Server
HIFI Kitchen and Cocktails
01.2022 - 04.2025
- Handled safe money and payout distribution.
- Processed high-ticket POS transactions with speed and precision.
- Delivered exceptional service in a high-end environment, managing multiple VIP sections.
- Developed expert knowledge of cocktails, wine pairings, and upselling techniques.
- Provided premium bottle service to VIP guests, including A-list celebrities.
- Trained and mentored new hospitality staff.
- Collaborated with bartenders and management to ensure seamless service.
- Maintained a clean, organized workspace that prioritized guest experience and team efficiency.
Hospitality Specialist/Host/Night Server
Casa Amigos Tacos + Tequila
02.2021 - 01.2022
- Provided professional, welcoming host services in a busy upscale environment.
- Established rapport with VIP and returning guests to encourage loyalty.
- Trained new hires on reservation systems and service etiquette.
- Supported the coordination of private events and high-volume nights.
- Maintained menu displays, signage, and accurate promotional materials.
- Promoted special events and offerings with poise and hospitality-focused communication.
Barista
Dutch Bros
01.2020 - 02.2021
- Delivered fast-paced beverage service with consistent product quality.
- Maintained a clean, safe, and engaging customer environment.
- Resolved customer concerns quickly and positively to maintain satisfaction.
- Trained new employees on product knowledge, preparation standards, and workflow.
- Assisted in inventory tracking and daily stock rotation to minimize waste.
Barista
Dutch Bros Coffee
06.2018 - 09.2019
Education
High School Diploma -
Tualatin High School
06-2019
Skills
- Bubbly and outgoing personality
- Strong verbal communication
- Staff training and mentorship
- Team collaboration and leadership
- Upscale guest service and etiquette
- Safe alcohol service (OLCC-aware)
- Event setup and coordination
- Wine and beverage presentation
- Organizational and multitasking skills
- Discretion with VIP clientele
- Complaint handling and resolution
- Task delegation and initiative
Timeline
Hospitality Professional ~ Bottle Service & Server
HIFI Kitchen and Cocktails
01.2022 - 04.2025
Hospitality Specialist/Host/Night Server
Casa Amigos Tacos + Tequila
02.2021 - 01.2022
Barista
Dutch Bros
01.2020 - 02.2021
Barista
Dutch Bros Coffee
06.2018 - 09.2019
High School Diploma -
Tualatin High School
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