Alecia Pender
East Haven,CT
Summary
Hardworking and highly flexible Certified Nursing Assistant with experience serving semi-dependent and chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.
Overview
12
12
years of professional experience
Work History
PCA
Yale New Haven Hospital
09.2023 - Current
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
Environmental Services Housekeeper
Yale New Haven Hospital
03.2018 - 08.2023
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Serviced, cleaned and restocked restrooms.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
Receptionist
Quality Detailing
04.2020 - 07.2023
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Transcribed tapes and notes from meetings into prescribed formats.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
CNA
Mary Wade Home
05.2020 - 07.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
CNA
Rescare Homecare
05.2018 - 05.2021
- Cleaning and bathing patients
- Distributed drinking water and nourishment to residents.
- Light housework
- Taking blood pressure
- Assisted residents in preparing for activities and social programs.
CNA
Allied
03.2016 - 10.2019
- Assist with adequate nutrition and fluid intake.
- Plan, prepare and serve meals and snacks according to prescribed diets.
- Perform household tasks such as laundry, dusting, washing dishes and vacuuming.
- Facilitate games and other activities to engage clients.
- Position patient for comfort and to prevent skin pressure problems.
- Assist with transferring patients in and out of wheelchairs and adaptive equipment.
- Recognize and report abnormalities and/or changes in patients' health status to nursing staff.
- Comfort patients and provide them with reassurance and encouragement.
- Promote continuity of care by accurately and completely communicating to other caregivers the status of patient for which care is provided.
Cashier
Towne Park
08.2017 - 12.2017
- Providing great customer service
- Accepted cash and credit card payments, issued receipts and provided change.
- Keeping a clean environment
- Handling Money
Cashier
Walmart
08.2015 - 08.2017
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Recommend, select and help locate merchandise based on customer needs and desires.
- Organize the store by returning all merchandise to its proper place.
- Regularly seek opportunities to up sell and add on additional merchandise.
- Maintain adequate cash supply in cash drawers in multiple checkout stations.
- Express appreciation and invite customers to return to the store.
Cashier/Customer Service
Burger King
04.2012 - 04.2015
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Cut and chopped food items and cooked on a grill or in fryers.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served orders to customers at windows, counters and tables.
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Promptly reported complaints to a member of the management team.
- Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops and emptying grease traps.
- Cleaned food preparation areas, cooking surfaces, and utensils.
- Quickly unloaded product shipments and stocked freezers.
Education
High School Diploma - Academics/Graphic Design
Eli Whitney
Hamden, CT2011
Skills
- Patient Care
- Mobility Assistance
- Daily Living Activities
- Skin Pressure Problems
- Long Term Care
- Medical Terminology
- Customer Service
- Team Player
- CPR First Aid
- Clinical Training Medical
Timeline
PCA
Yale New Haven Hospital
09.2023 - Current
CNA
Mary Wade Home
05.2020 - 07.2022
Receptionist
Quality Detailing
04.2020 - 07.2023
CNA
Rescare Homecare
05.2018 - 05.2021
Environmental Services Housekeeper
Yale New Haven Hospital
03.2018 - 08.2023
Cashier
Towne Park
08.2017 - 12.2017
CNA
Allied
03.2016 - 10.2019
Cashier
Walmart
08.2015 - 08.2017
Cashier/Customer Service
Burger King
04.2012 - 04.2015
High School Diploma - Academics/Graphic Design
Eli Whitney