ALECIA PRYOR
Westlake,La
Summary
Diligent Office Manager with excellent communication and people skills. Resourceful problem solver, providing required resources to maximize efficiency and customer service. Excellent organizational and multitasking skills. Motivated team leader and office management professional, skilled in building relationships with office team members and all levels of the management team. Proficient in computer programs, such as Microsoft Office Suite applications. Train and mentor staff in job functions. Evaluate performance and assist team members in improving performance. Excellent in hands-on learning and eager to learn new skills to improve job.
Overview
17
17
years of professional experience
Work History
Disaster Case Manager
Luther Speight & Company, Llc
07.2022 - 08.2024
- Assessed client needs, identifying appropriate resources for their long-term recovery goals.
- Managed complex caseloads while maintaining high levels of organization and attention-to-detail throughout the process.
- Connected clients with critical resources such as mental health counseling or legal aid when needed, promoting holistic recovery efforts.
- Developed tailored action plans for clients, addressing immediate safety concerns, housing stability, financial security, and other essential needs.
- Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.
- Maintained updated knowledge of available disaster assistance programs and eligibility requirements in order to provide accurate guidance to clients.
OFFICE MANAGER
Lasting Impression Therapeutic Counseling Center, llc
11.2018 - 03.2020
- Open/close office, Intake all clients, Audit files, Calling Medicaid to get authorizations for clients, Attend client/parent meetings, Ordering supplies, Responsible for intaking all staff paperwork, Scanning and uploading all staff/client files into computer.
DIRECTOR OF HUMAN RESOURCES
Kingdom Expressions, llc
04.2017 - 11.2018
- Addressed and resolved employee relations issues by conducting objective investigations
- Collaborated with both manager and employees to handle questions and resolve work-related issues
- Maintained and updated complete records for all personnel, including records management, attendance, absenteeism, performance, pay-slips, and timesheets
- Ensured proper communication across hierarchy and with employees for timely redressal of employees' grievances, complaints, and harassment allegations, promoting harmonious work environment.
LEAD TECH/SUPERVISOR
Compass Health
09.2015 - 02.2017
- Training all new hires, Ordering and tracking all supplies, Operated all facility fire drills, Facilitated all visitors entering and exiting facility, Interviewing for new hires, Handled food delivery entering and exiting facility, Monitored all consumer calls, Assigned employee daily task, Driving consumers to and from Alcohol anonymous and Narcotic anonymous meetings, Facilitated all company policies to consumers.
SECURITY GUARD
Securitas Security
05.2007 - 04.2014
- Authorized entrance of approved personnel to secured areas and buildings
- Issued warnings to visitors and personnel of rules infractions and violations
- Monitored entrances and exits to control access and prohibit entry of unauthorized individuals
- Maintained logs and records of deliveries, shipments, and vendors, both inbound and outbound
- Completed daily reports outlining regular activities and notable incidents, including theft and property damage.
Education
High School Diploma -
Alfred M Barbe High School
Lake Charles, La05.1999
Skills
- Employee supervision
- Workflow optimization
- Team supervision
- Employee training
- Customer service
- Inventory control
- Administrative support
- Human resources
- Staff hiring
- Training and development
- Microsoft Office
- Office management software
- Teamwork and Collaboration
- Time Management
- Excellent Communication
- Organizational Skills
Timeline
Disaster Case Manager
Luther Speight & Company, Llc
07.2022 - 08.2024
OFFICE MANAGER
Lasting Impression Therapeutic Counseling Center, llc
11.2018 - 03.2020
DIRECTOR OF HUMAN RESOURCES
Kingdom Expressions, llc
04.2017 - 11.2018
LEAD TECH/SUPERVISOR
Compass Health
09.2015 - 02.2017
SECURITY GUARD
Securitas Security
05.2007 - 04.2014
High School Diploma -
Alfred M Barbe High School