Alecia Reinford
Orlando,FL
Summary
Dynamic leader with proven expertise in customer satisfaction and cash management, honed across roles at ABM Parking Services and beyond. Excelled in elevating team performance and enhancing operational efficiency, achieving notable improvements in service delivery. Skilled in multitasking and time management, adept at driving revenue growth and fostering positive work environments.
Overview
8
8
years of professional experience
Work History
Clerk/Supervisor
ABM Parking Services
11.2021 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing the operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Utilized office management software to record and track customer information.
- Reviewed files, records, and other documents to obtain information to respond to requests.
- Enhanced team morale, organized staff events, and fostered a positive work environment.
Crew Shift Lead
7 Eleven Store
10.2020 - 10.2021
- Assisted in employee training efforts, helping new hires acclimate quickly and develop essential skills for optimal job performance.
- Maintained cleanliness of the workspace, reinforcing company standards and providing an appealing environment for customers.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Managed inventory levels to minimize waste while ensuring adequate stock for customer demand.
- Addressed customer complaints with a professional demeanor and used communication and problem-solving skills to resolve issues.
- Promoted a culture of teamwork, leading by example with strong work ethic and dedication to company goals.
Store Manager
Cricket Wireless
05.2017 - 06.2019
- Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
- Completed point-of-sale opening and closing procedures.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring, and training of team members.
- Supervised guests at the front counter, answering questions regarding products.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Education
Associate of Arts - Health Administration\Human Resource Management
Ashford University
San Diego, CASkills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Schedule and calendar management
- Multitasking
- Attention to detail
- Time management
- Problem-solving
- Organizational skills
- Customer service
- Teamwork and collaboration
- Excellent communication
Timeline
Clerk/Supervisor
ABM Parking Services
11.2021 - Current
Crew Shift Lead
7 Eleven Store
10.2020 - 10.2021
Store Manager
Cricket Wireless
05.2017 - 06.2019
Associate of Arts - Health Administration\Human Resource Management
Ashford University