ALECIA ROBINSON
Lauderhill,FL
Summary
Passionate customer service provider with over ten years of experience in various work environments. A persistent goal setter, project finisher, and skilled collaborator. A team player with a strong work ethic and demonstrated ability to multi-task in pursuance to meet and exceed expectations. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
20
20
years of professional experience
Work History
Licensed Health Insurance Agent
American Health Marketplace
09.2019 - 03.2024
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Assisted clients in understanding complex insurance policies, ensuring they made informed decisions when selecting coverage options.
- Maintained up-to-date knowledge of industry trends and regulatory changes, providing accurate advice to clients and staying ahead of competitors.
- Increased client satisfaction by efficiently addressing their insurance needs and providing personalized solutions.
- Conducted comprehensive policy reviews for existing clients, identifying opportunities for adjustments or additional coverage.
- Handled escalated customer concerns promptly and professionally, resolving issues to the client''s satisfaction.
- Proactively identified potential coverage gaps for clients, recommending additional products or services to enhance their overall insurance protection.
Cruise Specialist
Bahamas Paradise Cruise Line
11.2017 - 08.2019
- Collaborated with team members to develop innovative marketing strategies for promoting cruise packages.
- Assisted clients in resolving issues during their trip, ensuring a positive travel experience.
- Organized group bookings, managing logistics and coordinating with multiple parties for seamless travel arrangements.
- Established strong relationships with clients, leading to repeat business and referrals.
- Helped clients navigate travel insurance, ensuring they had the appropriate coverage for their specific needs and circumstances.
- Delivered exceptional customer service, addressing client concerns with empathy and understanding.
- Negotiated exclusive deals with suppliers, securing competitive rates and added-value amenities for clients.
Operations and Charity Contributions Coordinator
Elite Island Resorts
10.2013 - 06.2017
- Monitoring and analyzing the systems of production for effectiveness such as HBSI and Venet
- Managing day-to-day activities, analyzing statistics and reading and writing reports
- Building and monitoring rate tables
- Overseeing inventory, distribution of goods and facility layout
- Improved performance, productivity, efficiency and profitability through the implementation of effective methods and strategies
- Examine financial data and statements inorder to improve profitability and productivity
- Acting as a liaison to senior management and board of directors to keep them up to date with shop floor matters
- Book transportation, make hotel reservations and collect payment and fees
- Cooperating with clients to determine their needs and advising them appropriate destination, modes of transportations, travel dates, costs and accommodations
- Use promotional techniques and prepare promotional materials to sell itinerary tour packages
- Attend travel seminars to remain updated with tourism trends
- Enter data into our software and maintain client files
- Collected and processed payment
- Provided customer service with preparing travel arrangements and itinerary
- Sent, updated and modified reservation
- Composes edits, proofreads, and types memos, emails, reports and basic documents; creates mail merges and performs mass mailings; photocopies, collates, files, organizes and maintains basic material
- Donated services to over twenty-five thousand charities.
Producer Trainer
Super Target
12.2006 - 10.2013
- Plan, order, and process produce products according to work plan and standards to maximize sales and gross profit
- Managing department inventory, in-stock position, pricing, merchandising, labor, and other operational processes to company standards
- Prep and prepared fruit arrangements, maintained a fresh and attractive department
- Exceeded sales goals by at least 20% for 4 months in a row
- Ensure all new department associates receive proper training and supervision
- Ensure correct ordering, receiving, unloading, storage, and rotation of merchandise and building of displays
- Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation
- Received several Top Performer awards from various Team Leads
- Earned ratings of Excellent on all annual reviews.
Interim Starbucks Team Leader
Super Target
01.2013 - 02.2013
- Creating work schedules, & preparing department for health/safety code inspections
- Supervised, trained and developed team members in accordance with company policies and procedures
- Provide excellent customer service while making hand-crafted, quality beverages
- Take orders and make coffee, tea, and other drinks to customer specifications
- Clean coffee machines, restaurant areas, restrooms, and preparation areas during shift
- Recognizes and reinforces individual and team accomplishments by using existing organizational methods
- Cross-trained and entrusted in all aspects of Produce, Bakery, Deli, Starbucks (certified barista), and Stock room.
Secretary
Rob Marketing
02.2004 - 11.2006
- Managed all aspects related to data entry, in addition to helping pull files
- Computed, recorded, and proofread data, records and reports
- Worked closely with company executives to identify new business opportunities and routinely participated in the sales process.
Education
Associate of Arts - Business Administration
Broward College
Fort Lauderdale, FL01.2013
Business Administration -
Keiser University
Sunrise, FL01.2010
High School Diploma -
Piper High School
Sunrise, FL01.2009
Skills
- Policy analysis
- Inbound Call Management
- Life Insurance
- Enrollment processing
- HIPAA knowledge
- Compliance knowledge
- Goal-Oriented
Timeline
Licensed Health Insurance Agent
American Health Marketplace
09.2019 - 03.2024
Cruise Specialist
Bahamas Paradise Cruise Line
11.2017 - 08.2019
Operations and Charity Contributions Coordinator
Elite Island Resorts
10.2013 - 06.2017
Interim Starbucks Team Leader
Super Target
01.2013 - 02.2013
Producer Trainer
Super Target
12.2006 - 10.2013
Secretary
Rob Marketing
02.2004 - 11.2006
Associate of Arts - Business Administration
Broward College
Business Administration -
Keiser University
High School Diploma -
Piper High School