Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Alecia Robinson

Katy,Texas

Summary

Licensed Health Insurance Agent and seasoned Customer Service Professional with over 10 years of experience in client-facing roles across the insurance, travel, and retail sectors. Proven ability to deliver personalized solutions, drive customer satisfaction, and manage high volumes of inquiries with professionalism and empathy. Skilled in needs-based sales, compliance, policy education, and resolving complex issues. Strong communicator and team player, with a commitment to excellence.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Licensed Medicare Specialist

Medigap Life
Boca Raton, Florida
05.2024 - 05.2025
  • Consulted with Medicare-eligible clients to evaluate healthcare needs and recommend suitable Medicare, Medicare Advantage, and Part D plans.
  • Educated clients on available plan options, including benefits, copays, premiums, and network differences.
  • Offered ancillary insurance solutions, including Final Expense, Hospital Indemnity, and Critical Illness, to ensure comprehensive coverage.
  • Conducted needs-based assessments to align clients with appropriate supplemental and life insurance policies.
  • Maintained detailed knowledge of CMS guidelines, and ensured all enrollments were fully compliant.
  • Handled high call volumes, resolved client questions with clarity and professionalism, and increased policy retention.

Licensed Health Insurance Agent

American Health Marketplace
Fort Lauderdale, FL
09.2019 - 03.2024
  • Advised clients on ACA-compliant health plans, Medicare, and supplemental coverage.
  • Completed needs assessments to match clients with optimal plans based on medical and financial needs.
  • Resolved escalated client concerns with professionalism and clarity, ensuring retention and satisfaction.
  • Stayed up to date on policy changes, compliance standards, and product offerings.
  • Boosted client satisfaction by tailoring insurance recommendations to unique situations.

Cruise Specialist

Bahamas Paradise Cruise Line
Deerfield Beach, Florida
11.2017 - 08.2019
  • Booked and managed group travel packages, negotiated deals, and secured add-ons for clients.
  • Guided customers through insurance options for their travels, ensuring protection during trips.
  • Handled real-time issues with empathy, ensuring a seamless experience, and generating repeat business.
  • Supported marketing efforts for seasonal and promotional campaigns.
  • Researched availability of cruises, flights, hotels, car rentals, and other vacation components.

Operations & Charity Contributions Coordinator

Elite Island Resorts
Deerfield Beach, Florida
10.2013 - 06.2017
  • Managed logistics, bookings, inventory systems (HBSI, Venet), and vendor coordination.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
  • Booked travel and lodging, processed payments, and promoted destination packages.
  • Contributed services to over 25,000 charitable organizations.
  • Streamlined reporting and data entry for executive-level insights, and client file maintenance.

Team Leader

Target
Sunrise, FL
04.2006 - 08.2013
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Conducted regular performance reviews to assess individual team member progress.
  • Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Education

Associate of Arts - Business Administration and Management

Broward College
Fort Lauderdale, FL
05-2013

Skills

  • Health and life insurance sales
  • Inbound and outbound call handling
  • Customer needs analysis
  • Policy and claims education
  • HIPAA and regulatory compliance
  • CRM and call center systems
  • Conflict resolution and escalation handling
  • Enrollment and plan matching
  • Relationship building
  • Multitasking in fast-paced environments

Certification

  • Life, Health & Annuity Agent Licensing

References

References available upon request.

Timeline

Licensed Medicare Specialist

Medigap Life
05.2024 - 05.2025

Licensed Health Insurance Agent

American Health Marketplace
09.2019 - 03.2024

Cruise Specialist

Bahamas Paradise Cruise Line
11.2017 - 08.2019

Operations & Charity Contributions Coordinator

Elite Island Resorts
10.2013 - 06.2017

Team Leader

Target
04.2006 - 08.2013

Associate of Arts - Business Administration and Management

Broward College

Similar Profiles

CREATE PROFILE