Alecia Rockroads
Summary
Dynamic security professional with extensive experience at the Department of Homeland Security, skilled in equipment operation and customer service. Proven ability to enforce safety protocols and maintain security integrity, while fostering positive relationships with the public. Recognized for quick decision-making and effective communication in high-pressure environments.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Experienced in screening people, belongings, and shipments for contraband and hazardous materials. Proficient in conducting close personal searches as well as using tools such as security wands. Background working in multi-modal transportation hubs.
Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Door Handler/ Security
Club Lux
02.2025 - Current
- Followed safety protocols to minimize workplace accidents.
- Completed visual inspections of valid Identification to check quality against standards.
- Succeeded in training diverse animals with confident training techniques and trusting relationships.
- Implemented security measures and software to maintain network integrity.
- Monitored door access and security cameras to provide safety and security of facility.
- Furnished patrons with ticket stubs, wrist bands and hand stamps to denote rightful admission.
- Enforced dress codes and refused objectionable attire.
- Checked IDs and closely examined patrons' faces to verify age.
- Patrolled exterior and interior of premises.
- Used metal detectors or performed pat-downs and bag searches.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Transportation Security Officer
Department of Homeland Security
12.2024 - Current
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Performed pat-downs to look for unauthorized materials and weapons.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Manually screened passengers unable to pass through metal detectors or who triggered alarms.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Managed team of trained security professionals engaged in anti-terrorism activities.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Identified potential airport, rail, and mass transit security concerns and completed more in-depth checks as part of investigation.
- Operated X-ray screening machines and tools to screen people, containers, and personal belongings for potential hazards and weapons.
- Controlled situations resulting from security breaches by engaging and containing suspects until police or other security personnel arrived.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
Operations CEL
Victoria's Secret
08.2022 - 12.2024
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Provided professional services and support in a dynamic work environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
Tortilla Maker
Trevino's Tortillas
11.2020 - 02.2024
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Packaged food items for shipment and organized orders for delivery.
- Discarded expired food items and disposed of waste for hygienic food preparation environments.
- Operated food production equipment safely and responsibly for quality output.
- Assembled and packaged food items securely to meet company standards.
- Monitored food production and quality control to achieve agreed standards.
- Maintained ingredients and supplies inventories, enabling timely stock replenishment.
- Selected correct ingredients and garnishes according to recipe specifications.
- Complied with food storage and handling procedures for safe, hygienic operations.
- Worked in production to improve efficiency.
- Followed instructions and processes to maintain food and beverage integrity.
- Chose, inspected, weighed, and measured ingredients for each production run.
- Cleaned and sterilized factory processing containers and work areas to keep foods safe.
- Located and corrected different operational problems and mechanical faults to maintain production levels.
- Tested raw materials and products to determine moisture, acidity and other levels.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
Crew Trainer
McDonald's
05.2016 - 10.2020
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety, and performance requirements.
- Maintained current knowledge of all team position requirements.
- Mentored junior employees to improve performance, food safety, and customer service.
- Taught new team members correct procedures for all areas of operations.
- Built and maintained professional relationships with vendors and suppliers.
Education
Criminal Justice
Grand Canyon University
Phoenix, AZ10-2024
Skills
- Marketing
- Equipment operation
- Workplace safety
- Equipment maintenance
- Proficient in Customer Service
- Customer service orientation
- Customer service analysis
- Customer service oversight
- Customer service and care
Billings Police Department Citizens Police Academy
Participated in multiple lessons on how BPD operates. I was able to dive into learning what exactly the various departments of BPD, and how they create an impact. I was able to uncover potential future careers through this opportunity.
Timeline
Door Handler/ Security
Club Lux
02.2025 - Current
Transportation Security Officer
Department of Homeland Security
12.2024 - Current
Operations CEL
Victoria's Secret
08.2022 - 12.2024
Tortilla Maker
Trevino's Tortillas
11.2020 - 02.2024
Crew Trainer
McDonald's
05.2016 - 10.2020
Criminal Justice
Grand Canyon University
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