Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alecia Samuels

Grovetown

Summary

-Accomplished Front Desk Receptionist with a proven track record at Plamondon Hospitality Partners, enhancing customer satisfaction through exceptional customer service and attention to detail. Skilled in managing high-volume calls and maintaining organized work environments, I significantly improved front office efficiency. Expert in administrative tasks and hospitality services, demonstrating strong problem-solving abilities and listening skills.

-Friendly with 3 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism.

-Motivated offering valuable contributions in all facets of administrative activities derived from diverse, 3-year background. Recognized for exemplary time management, organization, prioritization and work ethic.

-Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.

-Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Plamondon Hospitality Partners
09.2024 - Current
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Staging Technician

Amazon
09.2022 - 11.2024
  • Delivered exceptional results under tight deadlines while maintaining professionalism and attention to detail.
  • Maintained safe working conditions by adhering to industry safety standards and protocols.
  • Improved overall staging quality by ensuring proper equipment setup and maintenance.
  • Performed service and system maintenance as directed.

Front Desk Receptionist

Augusta Marriott at the Convention Center
06.2022 - 09.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected payments, processed transactions and updated relevant records.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

CAHSIER

Tjmaxx
06.2020 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Education

High School Diploma -

Grovetown Highschool
Grovetown, GA
05-2022

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Problem-solving skills
  • Administrative skills
  • Hospitality services
  • Issue handling

Timeline

Front Desk Receptionist

Plamondon Hospitality Partners
09.2024 - Current

Staging Technician

Amazon
09.2022 - 11.2024

Front Desk Receptionist

Augusta Marriott at the Convention Center
06.2022 - 09.2024

CAHSIER

Tjmaxx
06.2020 - 01.2021

High School Diploma -

Grovetown Highschool
Alecia Samuels