Alecia Schell
59 State Street Newark,OH
Summary
Experienced with financial record management, including accounts payable and receivable. Utilizes Microsoft applications daily such as excel and office. Experience in high dollar cash handling and driving ability increases in sales and production. Over 5+ years of leadership, communication, and teamwork experience as a shift manager in not only a restaurant environment but a retail environment as well. This knowledge allows me to hone in on future opportunities in management.
Overview
11
11
years of professional experience
Work History
Accounting Technician
Defense Finance And Accounting Services
Columbus, OH
03.2023 - Current
- Processed invoices and managed payment transactions efficiently.
- Assisted in maintaining accurate financial records and documentation.
- Collaborated with team members to ensure timely reporting of financial statements.
- Reconciled accounts payable and receivable discrepancies regularly.
- Reviewed financial data for accuracy and compliance with regulations.
- Reduced errors in financial reporting through meticulous attention to detail and thorough review of financial statements.
Shift Manager
Pet Supplies Plus
Newark Ohio
02.2022 - 03.2023
- Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained team members on product knowledge and customer service best practices.
- Managed inventory levels, including stock replenishment and organization of merchandise displays.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Coordinated scheduling for staff shifts, optimizing coverage during peak hours.
- Maintained compliance with company policies and procedures, fostering a safe work environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
Vault Teller
Heartland Bank
Newark, OH
05.2021 - 01.2022
- Processed customer transactions accurately and efficiently in compliance with banking regulations.
- Maintained cash drawer integrity through regular balancing and reconciliation procedures.
- Assisted customers with inquiries regarding account balances and transaction history.
- Collaborated with team members to streamline daily operations and improve service delivery.
- Utilized bank software to manage deposits, withdrawals, and account updates effectively.
- Ensured compliance with security protocols during cash handling and customer interactions.
- Trained new staff on operational procedures and best practices for customer service.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
Bank Teller
Park National Bank
Newark, OH
11.2020 - 04.2021
- Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
- Assisted customers with account inquiries and provided information on banking products.
- Balanced cash drawer daily, maintaining accuracy in financial reporting.
- Collaborated with team members to streamline transaction processes and enhance service delivery.
- Conducted end-of-day reconciliations to identify discrepancies and ensure financial integrity.
- Educated customers on digital banking tools, promoting usage of online services.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Shift Manager
Tumbleweed Tex Mex Grill & Margarita Bar
Heath, OH
06.2015 - 11.2020
- Conducted regular performance evaluations, providing feedback to improve team efficiency.
- Implemented process improvements that streamlined operations and reduced waste.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Tracked receipts, employee hours, and inventory movements.
Shift Manager
Justice Tween Brands
Heath, OH
08.2018 - 08.2019
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Education
Associate of Science - Marketing Management
Zane State College
Zanesville, OHHigh School Diploma -
Newark High School
Newark, OH05.2017
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Bank reconciliations
- Expense tracking
- Accounts payable processing
- Attention to detail
- Deposit and withdrawal management
- Leadership
- Communication skills
- Teamwork
Timeline
Accounting Technician
Defense Finance And Accounting Services
03.2023 - Current
Shift Manager
Pet Supplies Plus
02.2022 - 03.2023
Vault Teller
Heartland Bank
05.2021 - 01.2022
Bank Teller
Park National Bank
11.2020 - 04.2021
Shift Manager
Justice Tween Brands
08.2018 - 08.2019
Shift Manager
Tumbleweed Tex Mex Grill & Margarita Bar
06.2015 - 11.2020
Associate of Science - Marketing Management
Zane State College
High School Diploma -
Newark High School