Alecia Spencer
Summary
Dedicated branch manager with a proven track record of success in exceeding business objectives and customer expectations. Demonstrated ability to lead and motivate teams towards achieving goals. Strong team player.
Overview
17
17
years of professional experience
Work History
Branch Manager
F&M Bank
09.2023 - Current
- Managed staff scheduling, hiring and training processes
- Resolved escalated customer complaints in a timely manner
- Ensured compliance with established policies, procedures and regulations governing banking operations
- Verified cash by balancing cash drawers and maintaining cash count records
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities
- Conducted regular performance reviews for all employees in the branch
Branch Administrator
F&M Bank
09.2023 - Current
- Provided administrative support to the Branch Manager and other staff members
- Created and maintained filing systems for records, documents, and correspondence
- Assisted in preparing presentations, reports, agendas, minutes of meetings, and other documents as needed
- Maintained an up-to-date knowledge of products and services offered by the company
- Updated employee records such as vacation leave requests, overtime hours worked
Assistant Branch Manager
Legends Bank
04.2021 - 09.2023
- Provided training to new employees on company policies and procedures
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary
- Ensured compliance with internal policies and procedures as well as external regulations
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments
- Managed daily cash flow activities including counting cash drawers at opening and closing times
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions
- Supervised team of 4 branch employees and made recommendations regarding performance evaluations.
Universal Banker
Northern Trust
12.2007 - 11.2020
- Provided customer service to clients by answering questions, resolving complaints and processing transactions
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers
- Assisted customers with online banking setup and troubleshooting issues
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit
- Processed deposits, withdrawals, loan payments and other financial transactions
- Verified customer identity through driver's license or other forms of identification
- Maintained records of customer interactions and transactions in accordance with bank policies
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers
- Received incoming wires from other financial institutions into customer accounts
- Set up new accounts and services for customers and explained important restrictions, benefits and requirements of each
Education
High School Diploma -
Vero Beach High School
Vero Beach, FL06.1995
Skills
- Business development expertise
- Performance Reviews
- Sales Development
- Account analysis expertise
- Coaching and Mentoring
- Financial Oversight
- Employee Development
- Cash Handling
- Team Player
- Cash vault audit
- Banking Policies and Procedures
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Attention to detail
- Coaching and mentoring
- Relationship building and management
- Strong team-builder
Timeline
Branch Manager
F&M Bank
09.2023 - Current
Branch Administrator
F&M Bank
09.2023 - Current
Assistant Branch Manager
Legends Bank
04.2021 - 09.2023
Universal Banker
Northern Trust
12.2007 - 11.2020
High School Diploma -
Vero Beach High School
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